Buch, Englisch, 416 Seiten, Format (B × H): 191 mm x 241 mm, Gewicht: 920 g
Buch, Englisch, 416 Seiten, Format (B × H): 191 mm x 241 mm, Gewicht: 920 g
ISBN: 978-0-07-181766-0
Verlag: MCGRAW HILL BOOK CO
- Process maturity
- Process-Oriented Architecture (POA)
- Creating a process ecosystem
- Managing process improvements
- The process improvement organization
- Process improvement aptitudes
- Case examples
- Process improvement templates and instructions
Praise for The Process Improvement Handbook“I believe that this is a book that will end up with many yellow highlights in almost every chapter. You are wise to buy this book; you’ll be even wiser if you apply its contents to the way your organization functions.” —H. James Harrington, Ph.D., prolific author of over 35 Process Improvement books, CEO Harrington Institute “Tristan Boutros and Tim Purdie have delivered a true gift to all business process management professionals, and to the business community as a whole. Comprehensive in scope, deliberate in focus, deep in expert knowledge, and highly practical in its wisdom, The Process Improvement Handbook enables the reader to put it all together and take a more integrative approach to improving business performance. With so much already written on the topic of process improvement, the authors tackle the challenge of differentiation head on by defining a compelling business case for this work—identifying critical links to other enterprise management disciplines and defining key contributions to organizational agility and value innovation. If real knowledge is less a matter of knowing everything and more about knowing where to find everything, then this book is an indispensable resource for everyone seeking answers to performance challenges.” —Joseph A. Braidish, Director of Consulting and Training, Rummler-Brache Group “Boutros and Purdie present a framework that is invaluable for any organization looking to improve its processes (and what organization isn’t looking to do that). Concise, clear, and credible, this handbook is full of ideas and approaches that will benefit anyone working with Process Improvement.” —Mike Jacka, author of Business Process Mapping: Improving Customer Satisfaction, Second Edition “Finally, we have book that takes Process Improvement from theory to templates. There are a lot of books that poke at pieces of Process Improvement structure, but this book finally takes us across the entire spectrum. It is invaluable in two ways: it is a valuable resource for identifying and understanding the role and impact of a process within an organization, and it is a valuable ongoing ref
Autoren/Hrsg.
Fachgebiete
Weitere Infos & Material
Section I—The PI Body of Knowledge
Ch 1: Introduction
Ch 2: The PI ContextSection II—The Process Management Knowledge Areas
Ch 3: POA
Ch 4: Process Maturity
Ch 5: Creating a Process Ecosystem
Ch 6: Managing PIs
Ch 7: The PI Organization
Ch 8: PI CompetenciesSection III—Applying the Process Improvement Body of Knowledge
Ch 9: Case Examples
Ch 10: Process Improvement Templates and Instructions Section IV—Appendices
A: Process Oriented Architecture Roadmap
B: Contributors and Reviewers of PIBoK Guide 2012 Edition
C: Templates
D: Table of Illustrations and FiguresSection V—Glossary and Bibliography