Management by Measurement

Designing Key Indicators and Performance Measurement Systems
2007
ISBN: 978-3-540-73211-2
Verlag: Springer Berlin Heidelberg

Buch, Englisch, 242 Seiten, HC runder Rücken kaschiert, Format (B × H): 160 mm x 241 mm, Gewicht: 1190 g

A world that is changing faster and faster forces companies to a continuous performance monitoring. Indicators give the impression to be the real engine of organizations or even the economy at large. But performance indicators are not simple observation tools. They can have a deep “normative” effect, which can modify organizational behaviour and influence key decisions. Companies are what they measure! The selection of good performance indicators is not an easy process. This monograph focuses on the designing of a Performance Measurement System (PMS), knowing that “magic rules” to identify them do not exist. Some indicators seem right and easy to measure, but have subtle, counter-productive consequences. Other indicators are more difficult to measure, but focus the enterprise on those decisions and actions that are critical to success. This book suggests how to identify indicators that achieve a balance in these effects and enhance long-term profitability.

Zielgruppe

Research

Autoren/Hrsg.

Franceschini, Fiorenzo

Maisano, Domenico

Galetto, Maurizio

Fachgebiete

• Wirtschaftswissenschaften Volkswirtschaftslehre Volkswirtschaftslehre Allgemein Ökonometrie
• Mathematik | Informatik EDV | Informatik Business Application Unternehmenssoftware SAP
• Wirtschaftswissenschaften Wirtschaftswissenschaften Literatur für Manager
• Technische Wissenschaften Technik Allgemein Technische Zuverlässigkeit, Sicherheitstechnik
• Wirtschaftswissenschaften Betriebswirtschaft Wirtschaftsinformatik, SAP, IT-Management
• Technische Wissenschaften Maschinenbau | Werkstoffkunde Produktionstechnik Industrielle Qualitätskontrolle
• Wirtschaftswissenschaften Betriebswirtschaft Wirtschaftsmathematik und -statistik
• Wirtschaftswissenschaften Betriebswirtschaft Management Unternehmensorganisation & Entwicklungsstrategien

Inhaltsverzeichnis

Quality and process indicators.- Indicators criticalities and curiosities.- The condition of uniqueness in process representation.- Performance indicators properties.- Designing a performance measurement system.- Indicators, measurements, preferences and evaluations: a scheme of classification according to the representational theory.