Renegotiating Health Care

Resolving Conflict to Build Collaboration
2. Auflage 2011
ISBN: 978-0-470-56220-8
Verlag: Wiley

Buch, Englisch, 512 Seiten, Format (B × H): 179 mm x 235 mm, Gewicht: 826 g

Autoren/Hrsg.

Marcus, Leonard J.

Dorn, Barry C.

McNulty, Eric J.

Inhaltsverzeichnis

Preface vii

Acknowledgments xiii

The Authors xv

Part One Conflict

1 Why Conflict? 3

2 Moving Beyond Conflict 19

3 Setting the Stage for Negotiation 41

Part Two Negotiation

4 Interest-Based Negotiation 63

5 Framing to Generate Options 83

6 Reframing to Spur Momentum 107

7 The Walk in the Woods 139

Part Three Contest, Resolution, and Connectivity

8 Positional Bargaining 179

9 Mediation, Arbitration, and Dispute Resolution 223

10 Meta-Leadership 261

Part Four Evolving Health Care Practice

11 Designing a More Cohesive, Better-Linked Health System 295

12 Evolving with Technology 321

13 The Negotiating Patient 351

14 Changing Work and a Changing Workforce 383

Part Five Shaping Purpose

15 Crafting the Essentials 419

16 Constructing a Resilient Balance 449

Appendix: List of Characters 463

References 467

Index 477

Über Autor(innen)

Leonard J. Marcus is founding director of the Program for Health Care Negotiation and Conflict Resolution and founding co-director of the National Preparedness Leadership Initiative at the Harvard School of Public Health.

Barry C. Dorn is associate director of the Program for Health Care Negotiation and Conflict Resolution at the Harvard School of Public Health.

Eric J. McNulty is senior editorial associate at the National Preparedness Leadership Initiative, Harvard School of Public Health.