Public Management and Complexity Theory

Richer Decision-Making in Public Services
Erscheinungsjahr 2012
ISBN: 978-0-415-65402-9
Verlag: Taylor & Francis

Buch, Englisch, 232 Seiten, Format (B × H): 152 mm x 229 mm, Gewicht: 340 g

Reihe: Routledge Critical Studies in Public Management

That public services exhibit unpredictability, novelty and, on occasion, chaos, is an observation with which even a casual observer would agree. Existing theoretical frameworks in public management fail to address these features, relying more heavily on attempts to eliminate unpredictability through increased reliance on measurable performance objectives, improved financial and human resource management techniques, decentralisation of authority and accountability and resolving principal-agent behaviour pathologies. Essentially, these are all attempts to improve the ‘steering’ capacity of public sector managers and policy makers.

By adopting a Complex Adaptive Systems (CAS) approach to public services, this book shifts the focus from developing steering techniques to identifying patterns of behaviour of the participants with the ultimate objective of increasing policy-makers’ and practitioners’ understanding of the factors that may enable more effective public service decision-making and provision.

The authors apply a CAS framework to a series of case studies in public sector management to generate new insights into the issues, processes and participants in public service domains.

Autoren/Hrsg.

Rhodes, Mary Lee

Murphy, Joanne

Muir, Jenny

Murray, John A

Fachgebiete

• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Öffentlicher Dienst, Öffentlicher Sektor
• Rechtswissenschaften Öffentliches Recht Verwaltungsrecht Verwaltungspraxis Public Management

Inhaltsverzeichnis

Introduction. The Case for CAS 1. Setting the Stage for a CAS Analysis 2. Urban Regeneration in Ireland 3. Healthcare Information Systems in Ireland 4. Advancing the Case for Complex Adaptive Systems in Public Administration 5. The Impact of Boundaries: Identity, Community and Place 6. The Vision Thing: the Dynamics of Involvement 7. The Role and Effect of the Private Sector 8. Core and Locale: The Tension between the Governing Intent and the Implementing Outcome 9. In Conclusion

Über Autor(innen)

Muir, Jenny
Jenny Muir is Lecturer in Spatial & Environmental Planning at Queen's University Belfast, UK.

Murray, John A
John A. Murray is Professor of Business Studies at Trinity College Dublin, Ireland.

Murphy, Joanne
Joanne Murphy is Research Fellow in Governance, Public Policy and Social Research at Queen's University Belfast, UK.

Rhodes, Mary Lee
Mary Lee Rhodes is Lecturer in Service Delivery & Systems at Trinity College Dublin, Ireland.

Mary Lee Rhodes is Lecturer in Service Delivery & Systems at Trinity College Dublin, Ireland.
Joanne Murphy is Research Fellow in Governance, Public Policy and Social Research at Queen's University Belfast, UK.
Jenny Muir is Lecturer in Spatial & Environmental Planning at Queen's University Belfast, UK.
John A. Murray is Professor of Business Studies at Trinity College Dublin, Ireland.