Buch, Englisch, 144 Seiten, Format (B × H): 216 mm x 274 mm, Gewicht: 314 g
Reihe: AICPA
ISBN: 978-1-119-74617-1
Verlag: WILEY
Autoren/Hrsg.
Fachgebiete
Weitere Infos & Material
Chapter 1 1-1Communication Basics 1-1Apply the principle of Audience First! 1-4Identify how learning and communication are linked 1-5Three models of communication 1-8References 1-15Exercises and discussion questions 1-17Chapter 2 2-1Verbal Communication 2-1Differentiate the components of the verbal competence model 2-6Apply the concept of Verbal Judo 2-14Chapter 2: Verbal Communication 2-17References 2-18Exercises and discussion questions 2-20Chapter 3 3-1Nonverbal Communication 3-1Differentiate types of nonverbal communication 3-4A culture that makes employees feel safe 3-6Apply nonverbal competence 3-7Chapter 3: Nonverbal Communication 3-9References 3-10Exercise 3-11Chapter 4 4-1Styles of Communication 4-1Communicator style: Three approaches 4-2Chapter 4: Styles of Communication 4-14References 4-15Exercises and discussion questions 4-17Chapter 5 5-1Listening 5-1Recognize the significance and benefits of listening 5-2Differentiate types of listening 5-7Determine ways to listen more effectively 5-10Keywords 5-14References 5-15Exercises and discussion questions 5-17Chapter 6 6-1Difficult Communication 6-1Complex situations at work 6-2Distinguish among difficult communication patterns 6-3Apply coping techniques for difficult communication patterns 6-6Identify and respond to verbal aggression and hostile communication patterns 6-8Identify games played in the workplace 6-11Vulgar, racist, and sexist communication 6-16Keywords 6-17References 6-18Exercises and discussion questions 6-20Glossary Glossary 1Index Index 1Solutions Solutions 1Chapter 1 Solutions 1Chapter 2 Solutions 2Chapter 3 Solutions 3Chapter 4 Solutions 4Chapter 5 Solutions 6Chapter 6 Solutions 7