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Total Quality Measurement in the Oil Industry

  • Book
  • © 1994

Overview

Editors:
  1. J. D. Symonds

    1. TQM, Mobil Europe Ltd, UK

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Table of contents (12 chapters)

  1. Front Matter

    Pages i-xvi
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  2. Setting direction

    1. Front Matter

      Pages 1-1
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    2. Leadership, Vision, and measurement in creating a Total Quality Company

      • R. J. Eller, R. H. Erickson
      Pages 3-12

  3. Quantifying relationships with stake-holders

    1. Front Matter

      Pages 13-13
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    2. Improvement in the process of strategy deployment—five case studies

      • Y. S. Chang, R. J. Evans
      Pages 15-43

    3. Models for assessing the Cost of Quality—theory and practice in the United States

      • Y. S. Chang
      Pages 44-60

    4. A measured service to customers

      • G. L. Pages
      Pages 61-81

    5. The science of surveying

      • E. Smith
      Pages 82-105

    6. Measuring the people side of quality

      • C. R. Dreyfus
      Pages 106-119

    7. Measuring and improving creativity and innovation

      • A. W. Pearson, C. C. P. Ingleton
      Pages 120-142

    8. Successful safety measurement

      • D. R. Kimbril, R. W. Bahr
      Pages 143-161

    9. Supplier measurement and development

      • F. P. Maresca, J. A. Donovan, J. P. Raab
      Pages 162-178

  4. Measuring progress

    1. Front Matter

      Pages 179-179
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    2. Self-assessment models for whole company measurement

      • H. Gallacher
      Pages 181-207

    3. Benchmarking in the oil industry—a search for best practices

      • A. L. Burleson
      Pages 208-221

    4. “I don’t have time for all this”

      • N. Povah
      Pages 222-236

  5. Back Matter

    Pages 237-248
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Keywords

About this book

1 Oxford and Webster's dictionaries ,2 give trans-Atlantic agreement in English with a common definition for 'Quality' as 'degree of excellence'. Compared with the many words taken up by other authors' definitions, this is remarkably brief and no doubt unsatisfactory to many people. Yet if 'degree' means a stage in an ascending or descending series, in intensity or in amount, then measurement is by definition explicitly required if terms such as 'quality level', 'good quality', 'high quality' etc. are to have any real meaning. Using measurement is inherent in the methods of all the major writers on the achievement of business improvement through quality. Results from measurements allow improvement by using tools commonly grouped under the heading Statistical Process Control (SPC). Results also form part of the judging criteria of Total Quality Management (TQM) models such as the Malcolm Baldrige National Quality Award in the USA and the more recent European Quality Award. Future revisions of the ISO 9000 series of quality management system standards will specifically require measure­ ment of defects. However, it is not easy for quality professionals or line managers to find examples of what they should measure and how to do it in their own particular functions in their own particular industries; case st\}dies always seem to refer to others.

Editors and Affiliations

  • TQM, Mobil Europe Ltd, UK

    J. D. Symonds

Bibliographic Information

  • Book Title: Total Quality Measurement in the Oil Industry

  • Editors: J. D. Symonds

  • DOI: https://doi.org/10.1007/978-94-011-1320-5

  • Publisher: Springer Dordrecht

  • eBook Packages: Springer Book Archive

  • Copyright Information: Springer Science+Business Media Dordrecht 1994

  • Hardcover ISBN: 978-0-7514-0040-3Published: 31 May 1994

  • Softcover ISBN: 978-94-010-4575-9Published: 06 October 2012

  • eBook ISBN: 978-94-011-1320-5Published: 06 December 2012

  • Edition Number: 1

  • Number of Pages: XVI, 248

  • Topics: Inorganic Chemistry, Fossil Fuels (incl. Carbon Capture), Operations Management, Biotechnology

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