Managing Change for Better Public Service Delivery

1. Auflage 2020
ISBN: 978-0-367-47242-9
Verlag: Taylor & Francis Ltd

Buch, Englisch, 316 Seiten, Format (B × H): 138 mm x 216 mm

The book discusses key issuesrelating to theshifting paradigmsof public administration and initiatives by public sector institutions for providing better public services to the citizens including social, economic, health, security &education. It focuses on the South Asia region and discusses how power generation and regional collaboration could be beneficial for the region.

Autoren/Hrsg.

Alam, M Aslam

Alam, Quamrul

Khair, Rizwan

Karim, Mohammad Rezaul

Fachgebiete

• Sozialwissenschaften Politikwissenschaft Politische Systeme Verwaltungswissenschaft, Öffentliche Verwaltung

Inhaltsverzeichnis

1. Introduction PART I. Managing change for service delivery 2. Practices of Managing Change in the Public Sector: A commentary with reference to Bangladesh 3. How big is Big Data for Developing Countries? Leadership and Managing change in the public sector in the digital age. 4. Information Literacy and Public Service Management: Towards better public service delivery in Bangladesh. PART II. Governance and service delivery 5. From participatory rural development to good local governance: Thirty years JICA’s experiences of rural development in Bangladesh 6. Citizen Voice in improved Public Service Delivery: Cases from India: Citizen Response and User experience in the design of public services 7. Rethinking Public Service Delivery in Nepal: The End-User Perspectives 8. Social Accountability through Social Media: Developing a Framework for Analyzing Bangladesh's Experiences 9. Governance and Public Service Delivery in Bangladesh: Culture, Context and the Rational Actor. PART III. Public policy and administration10. Contemporary India: Issues and challenges 11. Pluralistic Public Service Provision: a ‘think piece’ on education services in Bangladesh 12. Restructuring Policy Networks for Better HIV/AIDS Service in Yunnan, China 13. Between Dream and Delivery: A Closer Look at Singapore’s Development Journey 14. Philosophical aspects of approach towards better Public Service Delivery: Indian Experience 15. Innovations in Public Service Delivery: Role of Bangladesh Civil Service 16. Power Generation and Regional Collaboration in South Asia 17. Conclusion

Über Autor(innen)

M Aslam Alam, Bangladesh Public Administration Training Centre, Bangladesh
Quamrul Alam, CQUniversity, Australia
Rizwan Khair, Bangladesh Public Administration Training Centre, Bangladesh
Mohammad Rezaul Karim, Bangladesh Public Administration Training Centre, Bangladesh