Administration and Management in Criminal Justice

A Service Quality Approach
Erscheinungsjahr 2010
ISBN: 978-1-4129-5081-7
Verlag: SAGE Publications

Buch, 552 Seiten, Format (B × H): 178 mm x 229 mm

This textbook addresses all of the specialty areas in criminal justice management, devoting equal time to the unique requirements of each manager in the different branches of the criminal justice system. In addition, this book looks at management within this dynamic environment and discusses theories and concepts that promote managing an open, responsive system. The authors interweave criminal justice examples into management approaches using the service quality lens. This approach demonstrates that by understanding and designing customer wants and needs in the service delivery there will be significant improvements in criminal justice effectiveness. Features include: " Chapter summaries, chapter review questions, and suggested readings at the ends of each chapter " Instructor's Resources CD that includes chapter summaries, sample test questions, notes for case study exercises, and PowerPoint presentations " Study site with end of chapter Web exercises, quizzes, e-flashcards, and Sage journal articles.

Autoren/Hrsg.

Allen, Jennifer M.

Sawhney, Rajeev

Fachgebiete

• Sozialwissenschaften Soziologie | Soziale Arbeit Spezielle Soziologie Kriminalsoziologie

Inhaltsverzeichnis

PREFACE
CHAPTER ONE: Introduction to Managing and Administering a Criminal Justice Organization
CHAPTER TWO: Open and Closed Systems
CHAPTER THREE: Service Quality Approach
CHAPTER FOUR: Environmental Pressures
CHAPTER FIVE: Power, Conflict, and Ethical Issues
CHAPTER SIX: Motivational Theories
CHAPTER SEVEN: Leadership Theories
CHAPTER EIGHT: Communication
CHAPTER NINE: Policing Administration
CHAPTER TEN: Corrections - Prisons, Jails, Detention Centers
CHAPTER ELEVEN: Courts and Juvenile Justice
CHAPTER TWELVE: Probation and Parole
CHAPTER THIRTEEN: Security Management
CHAPTER FOURTEEN: Measuring Organizational Effectiveness in Service Quality

Über Autor(innen)

Sawhney, Rajeev
Rajeev Sawhney is a professor at Western Illinois University (WIU) in the Department of Management and Marketing. He holds a master’s in economics, an MBA, and a doctorate in operations and supply chain management. Since 1999, Dr. Sawhney has been teaching at WIU in the areas of service operations management, quality management, strategic management, and supply chain management. During this period, he has been inducted multiple times into Who’s Who in the World, Who’s Who Among America’s Teachers, Who’s Who in Science and Engineering, and Who’s Who in Higher Business Education. Dr. Sawhney has published several articles, a few of which have appeared in the Journal of Operations Management, the leading journal in the operations management discipline. He has also collaborated with Dr. Michiel R. Leenders in designing the Business Condition Index for the Purchasing Managers Association of Canada, which is now published monthly by leading Canadian newspapers. Dr. Sawhney serves as a consultant/researcher to Fortune 500 companies and nonprofit organizations. During this tenure, he has traveled extensively within and outside the United States, to Mexico, Canada, Asia, and Europe, to conduct workshops. Before moving to academics, Dr. Sawhney was a director with the Industry Ministry in India.

Allen, Jennifer M.
Jennifer M. Allen is a professor and department head of criminal justice at the University of North Georgia. She holds a Master of Science degree in administration and a doctorate in sociology. Prior to entering academia in 2008, she worked with delinquent juveniles and those victimized by abuse and neglect. Dr. Allen has published in the areas of restorative justice, juvenile delinquency and justice, youth programming, and policing administration and ethics. She teaches courses in juvenile justice, criminology, research methods, administration of criminal justice, family violence, corrections, and introduction to criminal justice at the graduate and undergraduate levels. She is also a coauthor of Juvenile Justice: A Guide to Theory, Policy, and Practice (Sage, 2014, 8th ed.), with Steven Cox, Robert Hanser, and John Conrad.