Integrated IT Performance Management

1. Auflage 2016
ISBN: 978-1-4822-4253-9
Verlag: Apple Academic Press Inc.

Buch, Englisch, 428 Seiten, Format (B × H): 182 mm x 261 mm, Gewicht: 942 g

If you are in search of real-world practical scenarios of IT performance management practices, with a desire to obtain examples of strategic directives, accountabilities, outcomes, and performance measures for managing IT services, with an interest toward how performance management integrates with strategic and operational management, then Integrated IT Performance Management is the perfect book for you.

Unlike theoretical books that focus on human resources performance management, this book presents a compilation of the author’s extensive IT management, performance management, project management, enterprise architecture, and applications development knowledge and skills, and industry experiences gained over more than 35 years as an IT professional in the private, public, and academic sectors in Canada and the United States.

It provides an Integrated IT Performance Management Framework (IPMF-IT)™ that integrates strategic, IT operational, and performance management components based on a results-driven performance measurement and accountability framework. It also demonstrates the applicability of this framework within the context of the entire IT services delivery life cycle, using a model-centric approach. A unique and innovative aspect of this model is the alignment of outcome measures with output measures, which focuses on the effectiveness and efficiencies of output measures to the management, measurement, and delivery of IT services, using integrated IT performance measurement dashboards.

Zielgruppe

Professional Practice & Development

Autoren/Hrsg.

Bainey, Kenneth

Fachgebiete

• Mathematik | Informatik EDV | Informatik Computerkommunikation & -vernetzung
• Mathematik | Informatik EDV | Informatik EDV & Informatik Allgemein
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Produktionsmanagement, Qualitätskontrolle

Inhaltsverzeichnis

Introduction to Integrated IT Performance Management. Integrated IT Performance Management Framework. Strategic Management Model. Performance Management Model. Information Technology Operational Management Model. Integrated IT Service Delivery Life Cycle Performance Model. Aligning IPMF-IT Framework with Industry Best Practices. Appendices.

Über Autor(innen)

Kenneth R. Bainey, MBA, Bsc., PMP, P.Mgr., CIM, CCP, is a senior information technology (IT) professional, with 35 years of industry experience, performing leadership roles in performance management and implementation of numerous business application systems in private, public, and academic sectors in Canada and the United States. He has functioned as CIO, senior performance manager, enterprise architect, and IT management consultant at many organizations in both countries, where he implemented various components of this "results-driven performance measurement and accountability framework"—integrated IT performance management (IPMF-IT)™. He is an author, speaker, and lecturer, and currently owns an IT consulting and research company.