Transforming Tourism and Hospitality

AI-Powered Service Delivery Innovations
1. Auflage 2026
ISBN: 978-1-032-86651-2
Verlag: Taylor & Francis Ltd

Buch, Englisch, 240 Seiten, Format (B × H): 156 mm x 234 mm, Gewicht: 518 g

Transforming Tourism and Hospitality: AI-Powered Service Delivery Innovations explores the profound impact of Artificial Intelligence, IoT, and emerging technologies on the tourism and hospitality industry. This edited volume presents scholarly insights and real-world case studies on AI-driven customer service, sustainable operations, smart maintenance, fraud detection, dynamic pricing, and enhanced guest security. It examines tools like VR, blockchain, and AI-powered HR systems, emphasizing ethical adoption and human-AI collaboration. With robust empirical validation and practical examples, the book offers a valuable resource for academics, professionals, and policymakers seeking to understand and implement AI innovations in service delivery across the sector.

Zielgruppe

Academic and Postgraduate

Autoren/Hrsg.

Singh Rawal, Yashwant

Batabyal, Debasish

Fachgebiete

• Mathematik | Informatik EDV | Informatik Daten / Datenbanken
• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Dienstleistungssektor & Branchen Tourismuswirtschaft, Gastgewerbe
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Management: Immobilien & Anlagen
• Mathematik | Informatik EDV | Informatik Informatik Mensch-Maschine-Interaktion
• Mathematik | Informatik EDV | Informatik Informatik Künstliche Intelligenz Maschinelles Lernen
• Mathematik | Informatik EDV | Informatik EDV & Informatik Allgemein

Inhaltsverzeichnis

Preface. 1. AI-Powered Customer Service in Tourism and Hospitality Industry. 2. Applying Artificial Intelligence to Reduce Food Waste and Strengthen the Sustainable Economy. 3. Smart Maintenance: AI and IoT Driven Asset Care in Hospitality. 4. Revolutionizing Travel: The Impact of AI on the Tourism Industry. 5. Safety and Security in Tourism through AI Applications. 6. AI-Enhanced Tourism Experiences: Mediating Effects of Trust, Satisfaction, and Loyalty in Personalised Service Delivery. 7. AI in Tourism: Exploring the Impact of Technology Readiness Across Pre-, During-, and Post-Travel Phases of Tourists. 8. Exploring the Role of Virtual Reality (VR) in Shaping the Future of Tourism: A Comprehensive Review. 9. Smart Kitchens in Luxury Hotels: Implementation and Future Trends. 10. Revolutionizing Hospitality: The Role of Blockchain in Driving Transparency, Security, and Efficiency. 11. Consumer Perception of AI-Driven Customer Service at JW Marriott Mumbai: A Data-Driven Case Study. 12. Enhancing Pre-flight Preparedness through Virtual Airport Tours: A User-Centric Study of Indian Air Passengers. 13. Role of Human-AI Co-Creation in Personalized Itinerary Design and Customer Satisfaction in Smart Tourism. 14. AI-Powered Modernization in the Hospitality Sector: Effect on Guest Perception and Loyalty Dynamics. 15. The Role of Artificial Intelligence in Optimizing Hotel Employee Performance. Index.

Über Autor(innen)

Yashwant Singh Rawal, Chief Editor: International Journal of Tourism and Hospitality Reviews. Dr. Rawal is a Professor at Amity University Rajasthan, with over 18 years of experience in both industry and academia. He is an expert in the fields of Hospitality, Tourism, and Management, and has published more than 80 research papers and 4 books in top indexing platforms like Scopus, Web of Science, and ABDC. His doctoral research work was in the area of Staff Turnover Intention in the Hotel Industry, and he has presented more than 35 papers at international and national conferences. He has also graced several national and international conferences as a Keynote Speaker and Session Chair. He was awarded the Best Role Model Teacher at the national level in 2019, and the High Work Engagement Award four times at the university level in 2014, 2015, 2016, and 2017. He was also awarded the Best Paper Presentation Award at an international conference and received the Research Excellence Award 2021 by the Institute of Scholars. As a reviewer of a few reputed Scopus and SCI-indexed journals, he has contributed to the academic community by sharing his knowledge and expertise. He has mentored five Ph.D. scholars who have been awarded their Ph.D.

Debasish Batabyal is the Associate Professor in Travel and Tourism Management at the Amity Institute of Travel and Tourism, Amity University, Kolkata, West Bengal, with over 18 years of experience in both industry and academia. He is an expert in the fields of cultural and religious tourism, destination development and marketing, and has published more than 60 research papers and 6 books in top indexing platforms like Scopus, Web of Science, and ABDC. He was awarded ILO's South-South Triangular Cooperation (SSTC) scholarship to participate in the 11th Social and Solidarity Economy Academy in Madrid, Spain in 2019. Recently, one of his research papers was nominated in the Institute of Chartered Accountants of India’s International Research Awards 2024 and was awarded Gold in the Economics category. His doctoral research work was in the area of destination development and strategy formulation. Besides, he is a regular speaker at various conferences, workshops, and invited lecture series in India and abroad for more than a decade.