Performance and Productivity in Public and Nonprofit Organizations

2. New Auflage 2006
ISBN: 978-0-7656-1608-1
Verlag: Taylor & Francis Ltd

Buch, Englisch, 226 Seiten, Format (B × H): 152 mm x 229 mm, Gewicht: 399 g

The revised edition of this accessible text provides a balanced assessment and overview of state-of-the-art organizational and performance productivity strategies. Public and nonprofit organizations face demands for increased productivity and responsiveness, and this practical guide offers strategies based on current research and scholarship that respond to these challenges. The book's comprehensive coverage includes: rationale for productivity and performance improvement; evolution of productivity improvement; the quality paradigm; customer service; information technology; traditional approaches to productivity improvement; re-engineering and restructuring; partnering and privatization; psychological contracts; and community based strategies. In addition to updating the examples of the first edition, this new edition also highlights the growing use of enterprise funds, partnership models of privatization, and web-based service delivery. Each chapter concludes with a useful summary and all-new application exercises.

Autoren/Hrsg.

Berman, Evan

Berman, Evan M.

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Unternehmensorganisation, Corporate Responsibility Unternehmensethik
• Sozialwissenschaften Politikwissenschaft Politikwissenschaft Allgemein

Inhaltsverzeichnis

Chapter 1 What Is Performance? An Overview; Chapter 2 Major Performance Challenges; Chapter 3 Achieving Success; Chapter 4 Strategic Planning: What’s the Mission?; Chapter 5 The Quality Paradigm; Chapter 6 Information Technology; Chapter 7 Productivity Through People; Chapter 8 The Accountability Strategy: Performance Measurement; Chapter 9 Rethinking the Organization; Chapter 10 Oldies but Goodies; epi Epilogue;

Über Autor(innen)

Berman, Evan M.