Essentials of Business Conflict Resolution

Proficiency, Management and Structure for Organizational Leadership
1. Auflage 2026
ISBN: 978-1-041-35977-7
Verlag: Taylor & Francis Ltd

Buch, Englisch, 296 Seiten, Format (B × H): 156 mm x 234 mm

Conflict is inevitable in today’s business environment, but it can be managed constructively. This book offers a comprehensive exploration of the fundamental mechanics of negotiation and mediation, equipping readers with the tools to navigate and resolve conflict effectively.

Blending theory with practical applications, Essentials of Business Conflict Resolution demonstrates how successful organizations address internal and external conflicts to encourage growth, collaboration and resilience. Adopting a problem-solving approach, the book explores the behaviors and skills essential for conflict resolution, including communication, decisiveness, and active listening. It examines how organizational structures influence conflict management and highlights strategies to streamline resolution processes, prevent crises, and create positive cultural change. Readers will gain insights into the stages of leadership, the role of peer review committees, and the critical functions of crisis managers and ombudspersons. Key features include: • clear and accessible explanations of negotiation, mediation, and conflict resolution techniques, designed for readers with no prior knowledge. • real-world business examples that bring theoretical concepts to life, offering practical applications for students and professionals alike. • interactive exercises and group discussions in the appendix, encouraging readers to engage deeply with the material and apply it to real-world scenarios.

Whether preparing for a career in leadership or seeking to enhance team effectiveness, Essentials of Business Conflict Resolution teaches readers to recognize the root causes of conflict, apply constructive communication strategies, and develop actionable plans to address workplace challenges.

Zielgruppe

Postgraduate, Professional Reference, and Undergraduate Advanced

Autoren/Hrsg.

Blank, Sam

Fachgebiete

• Rechtswissenschaften Allgemeines Verfahrens-, Zivilprozess- und Insolvenzrecht Zivilprozessrecht Schiedsverfahrensrecht, FamFG (vormals: FGG)
• Wirtschaftswissenschaften Betriebswirtschaft Management Verhandlungen
• Wirtschaftswissenschaften Betriebswirtschaft Organisationstheorie, Organisationssoziologie, Organisationspsychologie
• Rechtswissenschaften Allgemeines Verfahrens-, Zivilprozess- und Insolvenzrecht Zivilprozessrecht Streitschlichtung, Mediation

Inhaltsverzeichnis

Introduction, CHAPTER 1 Organizational Conflict and Crisis Management, CHAPTER 2 Conflict Resolution, CHAPTER 3 Fundamental Conflict Resolution Theory, CHAPTER 4 Technology Issues, CHAPTER 5 Internal and External Negotiation Contexts, CHAPTER 6 Cross-Cultural Business Negotiation and Behavior, CHAPTER 7 International Negotiations, CHAPTER 8 The Mediation Process and Strategic Management, CHAPTER 9 Strategies For Crisis Intervention, CHAPTER 10 Risk Management, CHAPTER 11 Business Risk Management and Compliance, CHAPTER 12 Compliance Staff, CHAPTER 13 Conflict Management, CHAPTER 14 Integrative Problem-Solving and Salience, CHAPTER 15 Organizational Tension/Conflict, CHAPTER 16 Relational Identity Concepts, CHAPTER 17 Power and Conflict Issues, CHAPTER 18 Leverage in Negotiations, CHAPTER 19 Dispute/Conflict Reporting Forms, CHAPTER 20 Crisis Preparedness, CHAPTER 21 Business Ethical Considerations, CHAPTER 22 Enterprise Reinvented, CHAPTER 23 PowerPoint Media Presentations, Appendix, Cited Enterprise Examples, References, Index

Über Autor(innen)

Sam Blank is an adjunct professor at the Gabelli School of Business at Fordham University at Lincoln Center teaching graduate courses in negotiation and cross-cultural communication in the Executive MBA program.