Automated Agencies

Erscheinungsjahr 2025
ISBN: 978-1-009-34708-2
Verlag: Cambridge University Press

Buch, Englisch, 229 Seiten, Format (B × H): 152 mm x 229 mm, Gewicht: 340 g

Automated Agencies is the definitive account of how automation is transforming government explanations of the law to the public. Joshua D. Blank and Leigh Osofsky draw on extensive research regarding the federal government's turn to automated legal guidance through chatbots, virtual assistants, and other online tools. Blank and Osofsky argue that automated tools offer administrative benefits for both the government and the public in terms of efficiency and ease of use, yet these automated tools may also mislead members of the public. Government agencies often exacerbate this problem by making guidance seem more personalized than it is, not recognizing how users may rely on the guidance, and not disclosing that the guidance cannot be relied upon as a legal matter. After analyzing the potential costs and benefits of the use of automated legal guidance by government agencies, Automated Agencies charts a path forward for policymakers by offering detailed policy recommendations.

Autoren/Hrsg.

Blank, Joshua D.

Osofsky, Leigh

Inhaltsverzeichnis

Introduction; 1. The rise of automated customer service; 2. Automated legal guidance; 3. Simplexity. the law in plain language; 4. Simplexity in automated legal guidance; 5. View from the inside. Interviews with federal agency officials; 6. How automated legal guidance helps agencies and the public; 7. The hidden costs of automated legal guidance; 8. The democracy deficit; 9. How should automated legal guidance evolve?; 10. The future of agency communications; Conclusion.

Über Autor(innen)

Blank, Joshua D.
Joshua D. Blank is Professor of Law at the University of California, Irvine School of Law. His scholarship focuses on tax administration and compliance, taxpayer privacy and tax transparency, and administrative agency communication.

Osofsky, Leigh
Leigh Osofsky is the William D. Spry III Distinguished Professor of Law at the University of North Carolina School of Law. Her research focuses on the tax system, administrative law, and the ways that the federal government makes and communicates complex legal regimes.