Show Your Work

The Payoffs and How-To's of Working Out Loud
1. Auflage 2014
ISBN: 978-1-118-86362-6
Verlag: John Wiley & Sons

Buch, Englisch, 192 Seiten, Format (B × H): 189 mm x 241 mm, Gewicht: 482 g

Organizations struggle to capture tacit knowledge. Workers struggle to find answers and information across organizational databases and boundaries and silos. New comfort with social sharing, combined with the proliferation of new social tools, offer easy, useful means of sharing not just what we do but how we get things done. For the organization this supports productivity, improves performance, encourages reflective practice, speeds communication, and helps to surface challenges, bottlenecks, and that elusive tacit knowledge. For the worker it illuminates strengths, talents, struggles, and the reality of how days are spent. For the coworker or colleague it solves a problem, saves time, or builds on existing knowledge. And for management it helps to capture who does what, and how, and otherwise makes visible so much of what is presently opaque.

What does showing work mean? It is an image, video, blog post, or use of another tool, or just talking to describe how you solved a problem, show how you fixed the machine, tell how you achieved the workaround, explain how you overcame objections to close the deal, drew the solution to the workflow problem, or photographed the steps you took as you learned to complete a new task. Some of the most effective examples of showing work offer someone explaining how/why they failed, and how they fixed it. Show Your Work offers dozens of examples of individuals and groups showing their work to the benefit of their organizations, their industries, and themselves.

Show Your Work offers dozens of real examples of showing work, supported with tips for how to help it happen, how leaders can lead by showing their own work, and how L&D can extend its reach by showing its own work and helping others show theirs.

Autoren/Hrsg.

Bozarth, Jane

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Personalwesen, Human Resource Management
• Sozialwissenschaften Pädagogik Berufliche Bildung Wirtschaftspädagogik, Berufspädagogik
• Wirtschaftswissenschaften Betriebswirtschaft Management Wissensmanagement

Inhaltsverzeichnis

Introduction 1

Benefits to Organizations 12
Workers: What's in It For You? 30

What Is Knowledge? and Why Do People Share It? 50

"This Is How I Do That." 58

Learning & Development 118

How? 136

Index 180

Über Autor(innen)

Jane Bozarth is the e-learning coordinator with the State of North Carolina's Office of State Human Resources's Talent Management Division. She is the author of e-Learning Solutions on a Shoestring, From Analysis to Evaluation, and Social Media for Trainers, Better Than Bullet Points. She can be contacted through her website www.bozarthzone.com.