Employee Experience by Design

How to Create an Effective EX for Competitive Advantage
2. Auflage 2024
ISBN: 978-1-3986-1436-9
Verlag: Kogan Page

Buch, Englisch, 336 Seiten, Format (B × H): 156 mm x 234 mm, Gewicht: 757 g

Delivering a great employee experience is crucial, but how can organizations create an experience that enables their teams to unlock their potential and thrive? Drawing on positive psychology and design principles, Employee Experience by Design is the practical guide for HR and OD professionals, business leaders and all those needing to create an employee experience that empowers people to perform at their best. This new edition sets out simple but effective steps any team or organization can follow. Sharing tools to measure employee experience (EX) and demonstrate return on investment, this book shows how to build a robust business case for employee experience and align EX activity with organizational strategy. This updated guide showcases EX design through a user-friendly framework covering all levels of EX, from company culture to people processes. This new edition is packed with tips, tools and examples from organizations, including ING, Expedia Group and Adeo. It is essential reading for anyone looking to develop a healthy, high-performing workplace where people can excel.

Autoren/Hrsg.

Bridger, Emma

Gannaway, Belinda

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Management: Führung & Motivation
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Personalwesen, Human Resource Management

Inhaltsverzeichnis

• • Chapter - 1: Introducing employee experience design – Definitions and approaches;
  • Chapter - 2: Making the case for EX;
  • Chapter - 3: Busting myths – What’s really driving your EX?
  • Chapter - 4: Culture, leadership and EX;
  • Chapter - 5: EX design in action;
  • Chapter - 6: Scoping the employee experience;
  • Chapter - 7: Empathy and the opportunity space;
  • Chapter - 8: Ideate;
  • Chapter - 9: Prototype, test and iterate;
  • Chapter - 10: Measuring employee experience;
  • Chapter - 11: What next in EX?;
  • Chapter - 12: Index

Über Autor(innen)

Gannaway, Belinda
Belinda Gannaway is a director of experience design consultancy Fathom XP. She is an employee experience design practitioner, facilitator and team and systems coach and has been working in and around organizational culture since becoming fascinated by it as a journalist working in the UK Houses of Parliament. Belinda's career has covered the worlds of political and business journalism, marketing and communications, digital transformation and culture change. She was listed by HR Magazine as one of the Most Influential HR Thinkers of 2022.

Bridger, Emma
Emma Bridger is an award-winning employee engagement specialist and Director of People Lab, an Employee Engagement Consultancy that works with high-profile clients worldwide. With over 18 years' experience gained in a variety of roles, Emma began her career lecturing on graduate and post-graduate courses in psychology, her specialist area being behaviour change.

Emma has designed and developed the CIPD range of short Employee Engagement courses as well as contributing to the UK Government Review 'Engaging for Success'. She now advises the Government taskforce on engagement as part of the 'guru group'. Emma is also a regular conference speaker and case studies detailing her work have been published in industry journals. In 2021 she was named as one of the Most Influential HR Thinkers by HR Magazine.

Emma Bridger is one of the world's leading employee engagement and experience experts. She is a psychologist and coach, designing and delivering programs for both the CIPD and in-house clients. She works with companies to make a positive difference to the people who work there, their culture and business. She is the author of Employee Engagement, also published by Kogan Page.. Belinda Gannaway is an employee experience strategist, designer, coach and trainer. She supports global brands, NGOs and growing businesses to innovate and grow with purpose and values at the core. In recent years, her work has won a variety of industry awards for innovation and impact. Shespeaks widely at global events on employee experience and was named one of HR Magazine's Most Influential Thinkers in 2022.