Buch, Englisch, 120 Seiten, Format (B × H): 170 mm x 244 mm, Gewicht: 222 g
A Practical Guide to Achieving Breakthrough Results
Buch, Englisch, 120 Seiten, Format (B × H): 170 mm x 244 mm, Gewicht: 222 g
ISBN: 978-0-7879-5096-5
Verlag: Wiley
A must-read if you are involved with a reengineering effort or are considering one. This guidebook's practical and applicable approach makes it the perfect hands-on tool as you redesign and re-create your targeted processes.
Autoren/Hrsg.
Weitere Infos & Material
Introduction
1 Why Read This Guidebook?
Who Should Read This Guidebook?
When And How To Use It
What Is Process Reengineering? 5
Continuous Process Improvement Versus Process Reengineering
Deciding Which Approach To Use
Core Elements Of Process Reengineering
Applying A Process-Reengineering™ Model 15
The Process-Reengineering Model
Selecting A Process Reengineering Team
A Case Example: Shore Up, Inc.
Phase One: Plan Your Reengineering Effort
Determine ``New'' Process Requirements 25
What Do Your Customers Want?
What Is The Marketplace Providing?
What Are Your Operating Requirements?
Uncover ``Breakthrough'' Opportunities 37
Analyze ``As Is'' Capability
Envision Desired State
Identify Process Performance ``Gaps''
Phase Two: Design Your Reengineered Process
Map The ``Ideal'' Process 51
Complete Preliminary Work
Set New Goals And Establish New Measures
Create A New Process Flow Chart
Redefine Process Support Requirements 61
What Will You Require Of the People In Your Organization?
What Technology/Support Tools Will You Require?
What Financial Support Does Your Reengineered Process Require?
Develop Change Management Plan 73
Consider Organizational Impact
Design Your Change Management Plan
Phase Three: Implement Your Reengineered Process 87
Implement On ``Trial-Run'' Basis
Standardize The Reengineered Process
Evaluate Process Performance On An Ongoing Basis
Summary 97
Appendix: Reproducible Forms And Worksheets 99
