Cook | Excellence in Managing Worldwide Customer Relationships | Buch | 978-1-4822-2619-5 | www.sack.de

Buch, Englisch, 384 Seiten, Format (B × H): 241 mm x 165 mm, Gewicht: 718 g

Reihe: The Global Warrior Series

Cook

Excellence in Managing Worldwide Customer Relationships


1. Auflage 2016
ISBN: 978-1-4822-2619-5
Verlag: Apple Academic Press Inc.

Buch, Englisch, 384 Seiten, Format (B × H): 241 mm x 165 mm, Gewicht: 718 g

Reihe: The Global Warrior Series

ISBN: 978-1-4822-2619-5
Verlag: Apple Academic Press Inc.


Every company is recognizing the critical importance of protecting its customer base by raising the bar of its customer service prowess. Excellence in Managing Worldwide Customer Relationships identifies the risks companies face when expanding their business model in both domestic and overseas markets and offers solutions, strategies, and a structure to minimize obstacles when selling to domestic and foreign markets while satisfying customers and developing new business.

This fifth book in the Global Warrior Series looks at the obstacles in customer service management and provides a 10-step process for developing a best-practices approach that offers the best opportunity for excellence, world class initiatives, and high client satisfaction and retention levels. It focuses on technology, along with other measures and how it can be utilized in customer service relationships that will enhance the customers’ loyalty. As companies grow within their North American markets and internationally, the book will also look at customer service in home markets, as well as in global operations, cultural issues, and expanding into world markets.

Cook Excellence in Managing Worldwide Customer Relationships jetzt bestellen!

Zielgruppe


Professional Practice & Development


Autoren/Hrsg.


Weitere Infos & Material


1. The Challenges of Customer Service and Business Development in International Business

2 Establishing a Robust and Aggressive Export Sales and Customer Service Strategy

3 E-Commerce

4 Cargo Loss Control

5 Regulatory and Trade Compliance Concerns in International Trade

6 Utilizing Service Providers and Other Useful Third Parties to Enhance Your Customer Service Capabilities

7 Negotiating Skill Sets in Global Customer Service

8 Best Practices in Sales, Business Development and Customer Service


Cook, Thomas A.



Ihre Fragen, Wünsche oder Anmerkungen
Vorname*
Nachname*
Ihre E-Mail-Adresse*
Kundennr.
Ihre Nachricht*
Lediglich mit * gekennzeichnete Felder sind Pflichtfelder.
Wenn Sie die im Kontaktformular eingegebenen Daten durch Klick auf den nachfolgenden Button übersenden, erklären Sie sich damit einverstanden, dass wir Ihr Angaben für die Beantwortung Ihrer Anfrage verwenden. Selbstverständlich werden Ihre Daten vertraulich behandelt und nicht an Dritte weitergegeben. Sie können der Verwendung Ihrer Daten jederzeit widersprechen. Das Datenhandling bei Sack Fachmedien erklären wir Ihnen in unserer Datenschutzerklärung.