Ongoing Crisis Communication

Planning, Managing, and Responding
Seventh Auflage
ISBN: 978-1-0719-3663-4
Verlag: Sage Publications

Buch, Englisch, 336 Seiten, Format (B × H): 187 mm x 232 mm

Ongoing Crisis Communication, Seventh Edition provides an integrated approach to crisis communication that spans the entire crisis management process and crosses various disciplines. A truly comprehensive text, this book explains how crisis management can prevent or reduce the threats of a crisis, providing guidelines for how best to act and react in an emergency situation.

Autoren/Hrsg.

Coombs, Timothy

Inhaltsverzeichnis

Preface
Acknowledgments
About the Author
Chapter 1: A Need for More Crisis Management Knowledge
Crisis Management Defined
The Initial Crisis Management Framework
Importance of Crisis Management
Chapter Summary
Discussion Questions
Chapter 2: Risk as the Foundation for Crisis Management and Crisis Communication
The Knowns and Unknowns Framework of Risk
Risk in the Organizational Context
Enterprise Risk Management
Chapter Summary
Discussion Questions
Chapter 3: The Crisis Mitigation Process: Building Crisis-Resistant And Resilient Organizations
Thinking About Risk Mitigation
Application of the Boyd OODA Loop: Observe
Application of the Boyd OODA Loop: Orient
Application of the Boyd OODA Loop: Decide and Act
Chapter Summary
Discussion Questions
Chapter 4: Crisis Preparing: Part I
Preparing: Its Place within Crisis Management
Diagnosing Crisis Threats: The Start of Preparing
Selecting a Crisis Management Team
Training a Crisis Management Team
Resilience Training and Crisis Teams
Selecting and Training a Spokesperson
Chapter Summary
Discussion Questions
Chapter 5: Crisis Preparing: Part II
Developing a Crisis Management Plan
Beyond the Crisis Management Plan
Reviewing the Crisis Communication System
Chapter Summary
Discussion Questions
Chapter 6: Recognizing Crises
Selling the Crisis
Crises and Information Needs
Information-Processing Mechanisms
Chapter Summary
Discussion Questions
Chapter 7: Crisis Responding
Form of the Crisis Response
Elaborating on Crisis Communication as Strategic Communication
Crisis Response Strategies: Adjusting and Instructing Information (Supportive Communication)
Crisis Response Strategies: Reputation Management Strategies
Contextual Factors: Evaluating Threats
Chapter Summary
Discussion Questions
Chapter 8: Postcrisis Concerns and Epilogue
Continuing the Crisis Performance
Crisis Management Evaluation and Refinement
Epilogue
Chapter Summary
Discussion Questions
References

Über Autor(innen)

Coombs, Timothy
W. Timothy Coombs (PhD Purdue University in Public Affairs and Issues Management) is a senior partner with Center for Risk Communication and a Fellow with the International Communication Association. His primary areas of research are crisis communication and CSR including the award-winning book Ongoing Crisis Communication. He is the current editor for Corporation Communication: An International Journal. His research has appeared in Management Communication Quarterly, Public Relations Review, Corporate Reputation Review, Journal of Public Relations Research, Journal of Communication Management, Business Horizons, and the Journal of Business Communication.