Seven Cs of Consulting, The

3. Auflage 2024
ISBN: 978-0-273-73108-5
Verlag: Pearson International

Buch, Englisch, 400 Seiten, Format (B × H): 156 mm x 234 mm, Gewicht: 605 g

CLIENT, CLARIFY, CREATE, CHANGE, CONFIRM, CONTINUE, CLOSE = THE SEVEN SECRETS OF CONSULTANCY

George Smart, Managing Partner, Strategic Development Incorporated

The definition of a consultant is someone who facilitates organisational change and provides expertise on technical, functional and business topics during development or implementation. In other words a consultant is someone who helps others to change.

However, change isn’t such an easy target to achieve. Research shows that the vast majority of change programmes fail. On a daily basis we hear about projects that are delayed, cancelled, over budget or boycotted by the end user. The problem is that we can never force people to change - remember the backlash against Jamie Oliver’s healthy school meals campaign where parents handed junk food to their children through school fences. The key to successful change is to engage with the end user and help them want to change.

offers a consistent and collaborative language that helps both consultant and client deliver value through sustainable change. Based around the author’s highly successful 7Cs model (Client, Clarify, Create, Change, Confirm, Continue, Close) this approach is simple and accessible but firmly grounded in research and real life experience.

The 7Cs approach opens up the complexity of sustainable change to the consultant and client and helps them explore- and then avoid - the real issues that cause change to fail within a more professional and trusting relationship.

Autoren/Hrsg.

Cope, Mick

Inhaltsverzeichnis

About the author

Seven Cs training programmes

About the reader

Acknowledgements

1 The human touch

2 The challenge of sticky change

3 The Seven Cs framework

4 Stage one: Client

5 Stage two: Clarify

6 Stage three: Create

7 Stage four: Change

8 Stage five: Confirm

9 Stage six: Continue

10 Stage seven: Close

11 Seven Cs for clients

Conclusion

Index

Über Autor(innen)

Mick Cope is founder of WizOz – a network based organisation that seeks to help people and businesses optimise their potential. WizOz offers a range of different products and services, all of which are based around the ideas outlined his books. More information on WizOz can be found on his web site www.wizoz.co.uk.

As an author he has published seven books; and