Transforming Work by Design

Human-Centred Methods and Cases
1. Auflage 2027
ISBN: 978-1-041-53506-5
Verlag: Taylor & Francis

Buch, Englisch, 320 Seiten, Format (B × H): 156 mm x 234 mm

Reihe: Workplace Insights

Improving work requires more than sound principles or good intentions. Work design takes place within complex organisational systems shaped by competing priorities, established practices, resource constraints, technological change, and the lived realities of workers. Translating human-centred principles into meaningful change therefore requires practical methods, collaboration, and the capacity to adapt as new insights and challenges emerge.

Transforming Work by Design: Human-Centred Methods and Cases demonstrates how these principles translate into practice. Building on the conceptual foundations established in the authors’ previous book, Good Work Design: Conceptualisation and Practice for Sustainable Futures, it moves from framework to application, showing how human-centred methods help workplaces understand and address complex workplace challenges across the phases of Discovery, Design, and Realisation. Through practical methods and candid, real-world cases, contributors reveal how work design unfolds within complex organisational settings. They examine achievements while appreciating the constraints, negotiations, adaptations, and learning that shaped each initiative. Together, these accounts illuminate the realities of transforming work and offer transferable insights for practitioners seeking to create meaningful and sustainable change. The book equips readers to improve work in ways that support organisational performance while protecting health and safety, strengthening wellbeing, and contributing to more sustainable futures.

A vital resource for professionals responsible for understanding, designing or transforming work, Transforming Work by Design: Human-Centred Methods and Cases is particularly relevant to human factors and ergonomics practitioners, design and systems engineers, organisational and human resource professionals, occupational health and safety practitioners, researchers, and leaders responsible for workforce and organisational transformation.

Zielgruppe

Professional Reference

Autoren/Hrsg.

Crawford, Elise

Pazell, Sara

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Unternehmensorganisation, Corporate Responsibility Unternehmenskultur, Corporate Governance
• Technische Wissenschaften Technik Allgemein Technische Zuverlässigkeit, Sicherheitstechnik
• Technische Wissenschaften Technik Allgemein Systems Engineering

Inhaltsverzeichnis

Section 1: Models, Participation and Design Governance. 1. Applying SMART Work Design to the Health Care and Social Assistance Industry. 2. The Goldilocks Work Paradigm: How Job Design Can Be "Just Right" for Health. 3. Making Work More Human. 4. Leveraging Design Advisory Councils for Successful Business Transformation. Part 2: Risk, Resilience and Learning from Harm. 5. Designing Safer Workplaces by Nudging Employee Safety Voices. 6. Moving from Risk to Resilience, Good Work Design in Heavy Industry. 7. Organisational Resilience by Design: The Potentials for Sustainable and Regenerative Human-Centred Practice. 8. The Therapeutic Benefits of Victim Impact Statements: A Human-Centred Design Process in the Courtroom and Beyond. Part 3: Technology, Innovation and Sector Transformation. 9. The LUNA Cycle: A People-Led Approach. 10. Digital Connectivity and Smart Working: The Dark and Light Sides of Technology. 11. Integrating Transformative Technologies in Work Systems: Is There a Way, Can We Play and Will It Stay? 12. Building Empathy and Focussing on Impact to Foster Purpose-Driven Innovation and a Thriving Organisational Culture. 13. Designing Good Work Conditions for Educators: A Reflection on the Role of Design Advisory Councils in the Education Sector.

Über Autor(innen)

Elise Crawford is an award-winning Senior Lecturer at CQUniversity Australia, recognised nationally and internationally for her scholarship of learning and teaching. Specialising in Human Factors and Ergonomics, she also serves as the Occupational Health and Safety (OHS) Industry Placement Coordinator within the Safety Sciences discipline in the College of Science and Sustainability. Her teaching embeds good work design principles and practices, preparing students to create safer, healthier and more human-centred workplaces. Dr. Crawford is a member of the Appleton Institute and Senior Fellow of Advance HE (UK) and she holds professional certifications in OHS through the Australian Institute of Health and Safety, and in Human Factors and Ergonomics through the Human Factors and Ergonomics Society of Australia. She also holds a specialisation in User Experience Research and Design from the University of Michigan, USA, and a doctorate in Human Factors from CQUniversity, focused on optimising new technology in safety-critical work environments.

Sara Pazell is a human-centred, work design strategist and the founder and managing director for ViVID Design Labs, a collective of diverse design strategists and digital technologists to aid workplace transformation, and ViVA Health at Work, a human-factors, work design specialty consultancy in Australia. She is also a podcast host of the popular WhyWork® Podcast, examining case law and the redesign of work. Dr. Pazell was awarded her doctorate in Human Factors and Ergonomics from the University of Queensland, Australia, through the Sustainable Minerals Institute, her Master of Business Administration with a major in international business development from the University of La Verne, California, USA, and her Bachelor of Occupational Therapy from the University of South Australia. She has managed business transformation projects in Australia, Southeast Asia, and the United States across diverse industries.