Dana Conflict Resolution

ed
ISBN: 978-0-07-136431-7
Verlag: McGraw-Hill Education - Europe

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192 Seiten, Kartoniert, Format (B × H): 152 mm x 228 mm, Gewicht: 277 g

Beschreibung

Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.

Autoren

Autoren

Dana, Daniel

Über den Autor

Dana, Daniel
Daniel Dana Ph.D. (Overland Park, KS), is the founder of Mediation Training Institute International and an invited lecturer at universities and institutions worldwide. He is the author of Managing Differences.

Inhaltsverzeichnis

1. What's a Conflict? 2. So What if There's a Conflict? 3. How to Resolve Any Conflict. 4. How to Resolve a Conflict Between Others. 5. How to Resolve a Conflict Between Yourself and Another. 6. How to Resolve Team Conflict. 7. How to Mediate All the Time to Prevent Conflicts. 8. Strategic Management of Organizational Conflict.

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