ITIL Foundation All-In-One Exam Guide

Erscheinungsjahr 2016
ISBN: 978-0-07-184160-3
Verlag: McGraw Hill LLC

Buch, Englisch, 450 Seiten, Format (B × H): 187 mm x 231 mm, Gewicht: 477 g

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.ITIL® Foundation All-in-One Exam GuideThis comprehensive self-study guide offers 100% coverage of the latest version of the ITIL Foundation certification exam. Written by itSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam.Covers all exam topics, including: • ITIL fundamentals
• The service lifecycle
• Service strategy
• Service design
• Service transition
• Service operation
• Continual service improvement
• ITSM in the real world CD ICONElectronic content includes:• Complete practice exams
• Videos from the author
• PDF copy of the book

Autoren/Hrsg.

Davies, Jim

Fachgebiete

• Mathematik | Informatik EDV | Informatik EDV & Informatik Allgemein EDV: Zertifizierung

Inhaltsverzeichnis

Chapter 1: ITIL Fundamentals
Chapter 2: The Service Lifecycle
Chapter 3: Service Strategy
Chapter 4: Service Design
Chapter 5: Service Transition
Chapter 6: Service Operation
Chapter 7: Continual Service Improvement
Chapter 8: ITSM in the Real World Case Studies
Appendix A: Implementation Overview
Appendix B: ITSM Qualifications Structure
Appendix C: Buzz Phrase Generator
Appendix D: About the CD/Download
Quick Review Guide
Glossary

Über Autor(innen)

Davies, Jim
Jim Davies, ITIL Expert, ISO/IEC 20000 Consultant, Distinguished Professional in IT Service Management at the priSM Institute, member of the itSMF UK, is the Director of ServiceSense Ltd, an ITSM consulting business. He is an ITIL-certified trainer with more than 40 years of experience in the management and development of computer systems and their supporting services covering military, government, and commercial areas. Awarded itSMF UK 2013 Trainer of the Year, Jim Davies has helped more than 1,200 candidates towards achieving their ITIL foundation certification with a 98% pass rate. He served as an IT-specialist logistics officer in the Royal Air Force for over 27 years, leaving in the rank of Squadron Leader.

Jim Davies is an ITIL Expert, ISO/IEC 20000 Consultant, the Director of ServiceSense LTD, and a member of the British Computer Society, itSMF UK, and the Institute of Management (UK). As an ITIL-certified trainer with more than 40 years of experience, he has helped over 1,200 candidates attain their ITIL Foundation certification, with a 98% pass rate. Davies served as an IT-specialist logistics officer in the Royal Air Force for more than 27 years.