Business Talk English

3. Auflage 2015
ISBN: 978-3-648-06696-6
Verlag: Haufe

Buch, Deutsch, Band 164, 128 Seiten, Mit Taschenguide Downloads, Format (B × H): 103 mm x 165 mm, Gewicht: 98 g

Reihe: Haufe TaschenGuide

Alle wichtigen englischen Redewendungen, die man täglich braucht. Sei es im Business oder beim Small Talk - mit diesem TaschenGuide fehlen Ihnen nie die Worte! Geschrieben in leicht verständlichem Englisch, mit Vokabellisten und interkulturellen Tipps.

Inhalte:

- Alle Sprechsituationen im internationalen Geschäftskontakt mühelos bewältigen
- Von der Begrüßung über Verhandlungen und Messegespräche bis zum Small Talk
- Mit Gesprächsbausteinen für typische Situationen sowie Redewendungen und Vokabellisten
- Interkulturelle Tipps für korrektes Verhalten im Ausland
- Komplett in leicht verständlichem Englisch geschrieben - als zusätzlicher Trainingseffekt!

Autoren/Hrsg.

Dean, Stuart

Fachgebiete

• Wirtschaftswissenschaften Wirtschaftswissenschaften Wirtschaft: Sachbuch, Ratgeber
• Wirtschaftswissenschaften Wirtschaftswissenschaften Literatur für Manager

Inhaltsverzeichnis

Let's Talk Business
- Tips for effective communication in English
- Introducing yourself
- Telephoning
- Meetings
- Negotiations
- Presentations
- Trade fairs & conferences
- Job interviews

The Customer is King
- Making a good first impression
- Showing customer orientation
- Follow-up calls
- The angry customer - "sorry" is not enough
- How to say "no" politely
- How to complain successfully
- Giving ultimatums and setting deadlines

Social Situations
- Invitations
- Small talk
- Hobbies and interests
- Eating and drinking

Written Communication
- Emails
- Text messages
- Letters
- Agendas & minutes for meetings

Appendix
- Internet resources
- Common abbreviations
- Numbers
- English phonetic spelling
- English around the world
- Index

Leseproben

There are many business situations where you have to introduce yourself and talk about your company and job, for example at meetings, training courses, workshops, and conferences. Introductions can be very difficult, particularly in another language. The language used is fairly formal and the following section will help you be prepared for this. Many of these phrases are also useful in other situations, for example, when socialising.

Different ways of introducing yourself

Examples
Good morning everyone. My name is Susanne Faulhaber from CSF Systems in Berlin. We develop and market software for the travel industry. I joined the company in 2004. I'm responsible for the company's international sales, which means that I spend most of my time travelling throughout Europe. I manage a team of 6 people.
I'm Bernd Schönfelder, Product Manager at Amitek GmbH, where I have been working since 2001. Amitek produces parts for the automotive industry. We are based in Munich and we are one of the largest engineering companies in Bavaria. Before joining Amitek, I worked for a smaller engineering company in Ingolstadt. I'm married with two children aged 4 and 8.
I'm Jens Bauer and I work for Arabella Services in Hamburg. The company plans and manages corporate events for large multinational companies. I work in operations and I am responsible for ensuring that events run smoothly and within budget. I have worked at Arabella Services since leaving college in 2005. Hamburg is a great place to live because in my free time I can get into my boat and go sailing. And it gives me the opportunity to go swimming and listen to some great jazz in my free time.

Über Autor(innen)

Dean, Stuart
Stuart Dean ist als selbstständiger Englischtrainer und Übersetzer für verschiedene renommierte Unternehmen tätig. Nach seinem Studium der Betriebswirtschaft in Großbritannien war er mehrere Jahre im Bereich Marketing auf internationaler Ebene tätig.