Managing Human Behavior in Public and Nonprofit Organizations

3. Auflage 2012
ISBN: 978-1-4129-9165-0
Verlag: SAGE Publications

Buch, Englisch, 544 Seiten, Format (B × H): 178 mm x 254 mm

The only text in management and organizational behavior to focus on public organizations, nonprofit organizations, and school systemsthis book fosters competency in critical management and leadership skills including communication, motivation, teamwork, group dynamics, and decision making. Cases, self-assessment exercises, simulations, and evaluative instruments provide students the opportunity to experience the applied side of theories and to learn both cognitively and experientially. The Third Edition covers recent developments in the field including the emergence of 'positive organizational behavior.' New to the Third Edition - Includes substantial new coverage of leadership and change, offering insights from new research on positive organizational change, appreciative inquiry, and large-systems change - Provides new material on many contemporary topics such as creativity and design thinking, performance management and evidence-based management, communications technologies, and conflict resolution - Extends the discussions on diversity to include both cross-cultural diversity and generational diversity issues.

Autoren/Hrsg.

Denhardt, Robert B.

Denhardt, Janet V.

Aristigueta, Maria P.

Fachgebiete

• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Non-Profit-Organisationen, Verbände
• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Öffentlicher Dienst, Öffentlicher Sektor

Inhaltsverzeichnis

Preface
1. Organizational Behavior as a Way of Thinking and Acting
The Roots of Organizational Behavior
Values and Assumptions of Organizational Behavior
Themes and Purposes of This Book
2. Knowing and Managing Yourself
Where Do We Begin?
Life Experiences
Your Lifeline
Knowing Yourself Exercise
Ways of Thinking
Improving Your Sense of Self
Ways of Acting
Thinking in Action
Increasing Self-Knowledge
A Vision Statement
Valuing Diversity
Privatizing the Cafeteria
Laura's Employment Dilemma
Some Career Advice
Appendix 2A: Reddin's Personal Values Inventory
Appendix 2B: Fundamental Interpersonal Relations Orientation (FIRO) Behavior
Appendix 2C: Locus of Control
Appendix 2D: Career Orientation Inventory
Appendix 2E: Emotional Intelligence
3. Fostering Creativity
Where Do We Begin?
Ways of Thinking
Characteristics of Creative Individuals
Conceptual Skills and Abilities
Creativity as a Behavior
Creativity as a Process
An Integrated Perspective on Creativity
Why Do We Need Creativity in Public Organizations?
The Creative Process
Roles in the Creative Process
Social and Structural Connections
Impediments to Creativity
Other Ways of Thwarting Creativity
Fostering Creativity in Organizations
Techniques for Improving Creativity
Enhancing Your Personal Creativity
Ways of Acting
Thinking in Action
Mindmapping Exercise
Using Analogies
A Creativity Challenge
Adapting Innovations
Involving the Community
4. Managing Stress
Where Do We Begin?
Symptoms of Stress
Sources of Stress
Coping with Stress
Ways of Thinking
The Consequences and Costs of Stress
Stress: Good, Bad, and Ugly
Sources of Stress on the Job
Coping with and Managing Stress
Ways of Acting
Thinking in Action
Building Resilience
Distress at DES
Life Balance Exercise
Having Fun at Work
Developing Your Own Stress Management Program
Finding Happiness
5. Decision Making
Where Do We Begin?
Generating Alternatives
The Horse Grooming Case
Package Delivery
Ways of Thinking
Models of Decision Making
Who Should Be Involved?
What Techniques Are Available to Assist You?
Ways of Acting
Thinking in Action
A Decision-Making Framework
New Charter School
Using the Decision Tree for Levels of Participation
Using Performance Information for Decision Making
A Decision Diagnostic
6. Motivating Yourself and Others
Where Do We Begin?
What Motivates You Now?
What Will Motivate You in the Future?
Ways of Thinking
What is Motivation?
Changing Perspectives on Motivation
Ways of Acting
Thinking in Action
SOS in DHS: A Problem of Motivation
Staying Motivated
Being an Energizer
The Power of Public Service
7. Leadership in Public Organizations
Where Do We Begin?
What Makes a Good Leader?
Your Experience as a Leader
What is Your Leadership Style?
Ways of Thinking
Traditional Approaches to Leadership
Contemporary Approaches to Leadership
Leadership and Emotions: The Art of Leadership
Leadership in Culturally Diverse Organizations
The Ethics of Leadership
Leadership in the Public Service
Ways of Acting
Thinking in Action
Developing a Leadership Autobiography
A Debate Topic
Transactional Versus Transformational Leadership
Assessing Your Leadership Style
Leadership When No One Is in Charge
The Ethics of Leadership
8. Power and Organizational Politics
Where Do We Begin?
Ways of Thinking
Early Voices
Changing Perspectives on Workers and Organizations
Questioning Power and Authority
Sources of Power
Recognizing Power and Organizational Politics
Balancing Power
Structural Aspects of Power
Is Power a Positive Force or a Destructive Force?
Managing P

Über Autor(innen)

Denhardt, Robert B.
Robert B. Denhardt is Professor and Director of Leadership Programs in the Sol Price School of Public Policy at the University of Southern California, Regents Professor Emeritus in the School of Public Affairs at Arizona State University, and Distinguished Visiting Scholar at the University of Delaware. Dr. Denhardt is a past president of the American Society for Public Administration and a member of the National Academy of Public Administration. Dr. Denhardt has published 22 books, including Managing Human Behavior in Public and Nonprofit Organizations, The Dance of Leadership, Theories of Public Organization, Public Administration: An Action Orientation, In the Shadow of Organization, and The Pursuit of Significance.

Aristigueta, Maria P.
Maria P. Aristigueta is the Charles P. Messick Professor, Director of the School of Public Policy and Administration, and Policy Fellow in the Institute of Public Administration at the University of Delaware. Her teaching and research interests are primarily in the areas of public sector management and include performance measurement, strategic planning, civil society, and organizational behavior. She is a coauthor of Managing Human Behavior in Public and Nonprofit Organizations (3rd edition), author of Managing for Results in State Government and Managing Behavior in Public and Non-Profit Organizations, and coeditor of the International Handbook of Practice-Based Performance Management.

Denhardt, Janet V.
Janet V. Denhardt is the Chester A. Newland Professor of Public Administration and Director of the Price School Sacramento in the Sol Price School of Public Policy at the University of Southern California. She is a member of the National Academy of Public Administration and her teaching and research interests focus on organization theory, organizational behavior, and leadership. She has authored numerous books including Managing Human Behavior in Public and Nonprofit Organizations, The Dance of Leadership, The New Public Service, and Street-Level Leadership: Discretion and Legitimacy in Front-Line Public Service. Prior to joining the faculty at the University of Southern California, Dr. Denhardt taught at Arizona State University and at Eastern Washington University, and she has served in a variety of administrative and consulting positions.

Maria P. Aristigueta is Professor and Director of the School of Urban Affairs and Public Policy, and Policy Scientist in the Institute of Public Administration at the University of Delaware. Her teaching and research interests are primarily in the areas of public sector management and include performance measurement, strategic planning, civil society, and organizational behavior. She is the author of Managing for Results in State Government, co-author of Managing Behavior in Public and Non-Profit Organizations, and co-editor of the International Handbook of Practice-Based Performance Management.

Robert B. Denhardt is Lincoln Professor of Leadership and Ethics, Director of the School of Public Affairs at Arizona State University, and Visiting Scholar at the University of Delaware. Dr. Denhardt is a Past President of the American Society for Public Administration and a member of the National Academy of Public Administration. Dr. Denhardt has published eighteen books, including The Dance of Leadership, The New Public Service, Managing Human Behavior in Public and Non-Profit Organizations, Theories of Public Organization, Public Administration: An Action Orientation, In the Shadow of Organization, The Pursuit of Significance, Executive Leadership in the Public Service, The Revitalization of the Public Service, and Pollution and Public Policy.

Janet V. Denhardt is Professor of Public Administration in the School of Public Affairs at Arizona State University. Her teaching and research interests focus on organization theory, organizational behavior, and leadership. Her most recent book, The Dance of Leadership, was preceded by The New Public Service, Managing Human Behavior in Public and Non-Profit Organizations and Street-Level Leadership: Discretion and Legitimacy in Front-Line Public Service. Prior to joining the faculty at Arizona State, Dr. Denhardt taught at Eastern Washington University and served in a variety of administrative and consulting positions.