Knowledge Management and Organizational Memories

1. Auflage 2002
ISBN: 978-0-7923-7659-0
Verlag: Springer

Buch, Englisch, 216 Seiten, Format (B × H): 160 mm x 241 mm, Gewicht: 1150 g

Knowledge Management and Organizational Memories presents models, methods, and techniques for building, managing and using corporate memories. These models incorporate knowledge bases, ontologies, documents, FAQs, workflow systems, case-based reasoning systems, multi-agent systems, and CSCW. The book is divided into five parts: methods; knowledge-based approaches; ontologies and documents; case-based reasoning approaches; and distributed and collaborative approaches.

Zielgruppe

Research

Autoren/Hrsg.

Dieng-Kuntz, Rose

Matta, Nada

Fachgebiete

• Mathematik | Informatik EDV | Informatik Informatik Künstliche Intelligenz Wissensbasierte Systeme, Expertensysteme
• Wirtschaftswissenschaften Betriebswirtschaft Wirtschaftsinformatik, SAP, IT-Management
• Mathematik | Informatik EDV | Informatik Technische Informatik Systemverwaltung & Management
• Wirtschaftswissenschaften Betriebswirtschaft Wirtschaftsmathematik und -statistik
• Wirtschaftswissenschaften Volkswirtschaftslehre Volkswirtschaftslehre Allgemein Ökonometrie
• Mathematik | Informatik EDV | Informatik Business Application Unternehmenssoftware SAP
• Technische Wissenschaften Elektronik | Nachrichtentechnik Elektronik Robotik

Inhaltsverzeichnis

I: Methods for Knowledge Management.- 1. Where will Knowledge Management Take Us?.- 2. Knowledge Capitalization with a Knowledge Engineering Approach: The Mask Method.- II: Knowledge-Based Approaches.- 3. Capitalizing and Sharing Know and Know-How: An Approach Based on a Task/Method Knowledge-Based System.- 4. Integration of Development, Maintenance and use of Knowledge Bases: Seamless Structured Knowledge Acquisition.- III: Ontologies and Documents.- 5. Maintaining Ontologies with Organisational Memories.- 6. Enabling Workflow-Embedded OM Access with the Decor Toolkit.- 7. Knowledge and Business Processes: Approaching an Integration.- 8. SAMOVAR: Using Ontologies and Text-Mining for Building an Automobile Project Memory.- 9. FAQ-Centered Organizational Memory.- IV: Case-Based Reasoning Approaches.- 10. A Knowledge Management Initiative by UK Local Government.- 11. Knowledge-Based Project Planning.- V: Distributed and Collaborative Approaches.- 12. Unifying or Reconciling When Constructing Organizational Memory? Some Open Issues.- 13. Domain Ontology Agents in Distributed Organizational Memories.- 14. NetExpert: Agent-Based Expertise Location by Means of Social and Knowledge Networks.- 15. Knowledge Sharing in Distributed Organisations.- 16. Sharing and Checking Organisation Knowledge.- 17. A Model for the Collaborative Design of Multipoint-of-View Terminological Knowledge Bases.- 18. Building Organizational Memories using Multidimensional Knowledge Networks.- Author Index.