Critical Incident Management

A Complete Response Guide, Second Edition
2. Auflage 2011
ISBN: 978-1-4398-7454-7
Verlag: CRC Press

Buch, Englisch, 246 Seiten, Format (B × H): 163 mm x 234 mm, Gewicht: 590 g

Terrorism threats and increased school and workplace violence have always generated headlines, but in recent years, the response to these events has received heightened media scrutiny. Critical Incident Management: A Complete Resource Guide, Second Edition provides evidence-based, tested, and proven methodologies applicable to a host of scenarios that may be encountered in the public and private sector.

Filled with tactical direction designed to prevent, contain, manage, and resolve emergencies and critical incidents efficiently and effectively, this volume explores:

The phases of a critical incident response and tasks that must be implemented to stabilize the scene
Leadership style and techniques required to manage a critical incident successfully
The National Incident Management System (NIMS) and the Incident Command System (ICS)
Guidelines for responding to hazardous materials and weapons of mass destruction incidents
Critical incident stress management for responders
Maintaining continuity of business and delivery of products or services in the face of a crisis
Roles of high-level personnel in setting policy and direction for the response and recovery efforts

Augmented by Seven Critical Tasks™ that have been the industry standard for emergency management and response, the book guides readers through every aspect of a critical incident: from taking initial scene command, to managing resources, to resolution, and finally to recovery and mitigation from the incident.

The authors’ company, BowMac Educational Services, Inc., presently conducts five courses certified by the Department of Homeland Security. These hands-on "Simulation Based" Courses will prepare your personnel to handle any unexpected scenario. For additional information contact: 585-624-9500 or [e-mail].

Zielgruppe

Business continuity and emergency management professionals, private security, and law enforcement professionals.

Autoren/Hrsg.

Faggiano, Vincent

McNall, John

Gillespie, Thomas T

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Management Risikomanagement
• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Dienstleistungssektor & Branchen Sicherheitsgewerbe
• Rechtswissenschaften Öffentliches Recht Verwaltungsrecht Verwaltungspraxis Feuerwehr, Rettungsdienst, Katastrophen- und Zivilschutz

Inhaltsverzeichnis

The Nature of Critical IncidentsIncident Types Common CharacteristicsPolitics Resources and Resource CoordinationUncontrollable versus Controllable Factors First-First Responders Stages, Phases, and Strategies The Prevention and Preparedness Stage The Response Stage Scene Management Phase Executive Management Phase Recovery and Mitigation Stage Tactical Leadership Leadership Variables Leadership Style Are You a Coach or a Player?Practice Makes Perfect Problem Assessment Risk Assessment Decision Making Issuing Orders and DirectionsCommand Presence Civil Liability Seven Critical Tasks™ Establish Control and CommunicationsIdentify the Hot Zone Establish the Inner Perimeter Establish the Outer Perimeter Establish the Command Post Be Flexible Establish a Staging Area Identify and Request Additional Resources The Seven Critical Tasks™ and the First-First Responder Active Shooter NIMS and ICS National Incident Management System: Organizing a"Decision-Making Team" for the Effective Management of aMajor Incident Incident Command SystemHazardous Materials and Weapons of MassDestruction The Method to Our MadnessClasses of Hazardous Materials Where We Find Hazardous Materials Transportation Vehicles Responding to ScenesWho’s in Charge? Seven Critical Tasks™ for HazMat Response Evacuation and Sheltering in Place Critical Incident Stress Sources of StressStress Types Strategies Emergency Operations CenterObjectives Active Shooter Scenario Introduction to the Emergency Operations CenterWhen Would You Activate an EOC?Location, Structure, and Process of the EOC Basic EOC Functional Roles and Who Should Fill ThemFunctional Process of the Emergency Operations Center Communication and Interaction in the EOC EOC Communication, Internal and External The Executive Policy GroupExecutive Policy Group Overview Communication Models Preparation Executive Policy Group Preparation Work Flow CEO of the Executive Policy Group Structure of the Executive Policy Group Traps Appendix A: ICS Task ChecklistsAppendix B: EOC Task Checklists Appendix C: Using the DOT Emergency Response GuidebookIndex

Über Autor(innen)

McNall, John
John W. McNall has dedicated 40+ years to education, service, training, and consulting in the public safety field. Mr. McNall has conducted executive training and other sessions in major cities such as New York, Boston, Philadelphia, and Chicago, as well in the smallest communities in New York, Pennsylvania, Colorado, and New Mexico.

Faggiano, Vincent
Vincent F. Faggiano retired from the Rochester Police Department (RPD) after 32 years of service. During his career, he responded to and was directly responsible for managing the response to numerous critical incidents. He was awarded the Medal of Valor for his lifesaving actions at the scene of a barricaded gunman/hostage police-shooting incident.

Vincent F. Faggiano retired from the Rochester Police Department (RPD) after 32 years of service. During his career, he responded to and was directly responsible for managing the response to numerous critical incidents. He was awarded the Medal of Valor for his lifesaving actions at the scene of a barricaded gunman/hostage police-shooting incident.

John W. McNall has dedicated 40+ years to education, service, training, and consulting in the public safety field. Mr. McNall has conducted executive training and other sessions in major cities such as New York, Boston, Philadelphia, and Chicago, as well in the smallest communities in New York, Pennsylvania, Colorado, and New Mexico.

Thomas T. Gillespie (Deceased) had a dedicated and distinguished career in law enforcement, the Army, and private sectors until his death in 2004. He performed extensive training for businesses—as well as federal, state, and local law enforcement—on such topics as policy, procedure, and executive and supervisory programs, among many others.