Security Officers and Supervisors

150 Things You Should Know
1. Auflage 2024
ISBN: 978-1-03-251534-2
Verlag: Taylor & Francis Ltd

Buch, Englisch, 320 Seiten, Format (B × H): 156 mm x 234 mm

Security Officers and Supervisors: 150 Things You Should Know presents an array of relevant topics, including addressing “Tips of the Trade” in how to manage a team of professionals and serve as an effective supervisor.  This includes both keeping management informed of decisions, aligning policy, procedure, and training with business objectives, and hiring and managing a team of professionals to maintain continuity of operations and a safe, secure environment. There are many factors involved in managing a department and workforce and the book uses a handy-reference format to present the salient information, both concrete knowledge as well as the softer skills, required for managers to motivate individuals and lead teams to pull in the same direction.

Short, easy-to-read chapters include lists of relevant definitions, some do’s and don’ts, best practices, emerging trends, and well as example case studies based upon the authors’ professional experience. The primary goal is to provide a foundation for readers to identify, comprehend, and apply management concepts and security principles in their own environments so that readers will be readily prepared to troubleshoot problems and overcome challenges.

Building and leading a trusted team that can set and achieve clearly outlined objectives begins with leadership. Security Officers and Supervisors: 150 Things You Should Know outlines those principles and traits required for professionals to succeed when promoted (though, more often than not, thrust!) into a security supervisory role.

Zielgruppe

Professional Reference

Autoren/Hrsg.

Fennelly, Lawrence J.

Perry, Marianna A.

Fachgebiete

• Rechtswissenschaften Strafrecht Rechtsmedizin, Forensik
• Interdisziplinäres Wissenschaften Wissenschaften: Forschung und Information Risikobewertung, Risikotheorie
• Sozialwissenschaften Politikwissenschaft Regierungspolitik Innen-, Bildungs- und Bevölkerungspolitik
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Management: Führung & Motivation
• Rechtswissenschaften Öffentliches Recht Verwaltungsrecht Verwaltungspraxis Polizei
• Wirtschaftswissenschaften Finanzsektor & Finanzdienstleistungen Versicherungswirtschaft

Inhaltsverzeichnis

PART 1: SECURITY OFFICERS

1.      Being a Security Officer is NOT an Easy Job 

2.      Professionalism  

3.      The Mission of a Security Officer 

4.      The Role of the Security Officer  

5.      Post Orders 

6.      Ethics and Standards of Conduct 

7.      What Authority or Power do I have as a Security Officer?

8.      Public Relations and the Art of Service:  10 Key Points 

9.      Productivity:  Six Reports

10.  Respect  

11.  How to be Successful 

12.  Are You Feeling Overwhelmed?

13.  Stress and Burnout 

14.  The Importance of Effective Report Writing

15.  Security Officers Who Give Life-Saving Care and Good Samaritan Laws

16.  “If you See Something, Say Something™”

17.  Physical Security:  Ten Things You Should Know

18.  Twenty-Five Reasons Why You Need to Obtain a Security Certification  

19.  Analyzing Risk 

20.  Master Planning of Physical Systems for Security Officers: Six Points  

21.  Security Officers and Penguins (Yes, Penguins) 

22.  The Importance of Effective Communication   

23.  Ten Key Communication Points for Security Officers  

24.  Ten Things That Require Zero Talent  

25.  Six-Point Checklist for Intrusion Detection Systems 

26.  Six-Point Checklist for Access Control Credentials (Keys/Fobs/Cards)  

27.  Six-Point Checklist for Security Surveillance Systems  

28.  Six-Point Checklist for Lights and Lighting   

29.  Six-Point Checklist for Fences and Walls  

30.  Six-Point Checklist for Policies and Procedures  

31.  Six-Point Checklist for Security Officers   

32.  Six-Point Checklist for Crime Prevention Though Environmental Design (CPTED) 

33.  Ten Security Books Every Security Officer Should Have on Their Bookshelf 

34.  Vulnerability Assessment  

35.  Crime Prevention Strategies That Will Help You with an Assessment 

36.  Thirty Things Most Book Don’t Tell You to Look for When Doing Vulnerability Assessment  

37.  The Changing Face of the Security Industry 

38.  Crime Displacement  

39.  Using Environmental Design to Increase Security 

40.  Ten Steps to Reduce Risk  

41.  Different Types of Risk 

42.  Techniques for Dealing with Risk 

43.  Strategies to Reduce Risk 

44.  The Importance of Signage 

45.  Safety on the Job  

46.  The Art of Training  

47.  Parking Garages and Parking Lot Security:  Using CPTED Principles  

48.  Fifty Things to Consider When Designing Out Crime  

49.  Incident Report Writing  

50.  General Safety Rules for Security Officers

51.  Communications Device Usage

52.  Sexual Harassment  

53.  Creating a Report 

54.  Military Time:  The 24-Hour Clock  

55.  The Phonetic Alphabet  

56.  Using a Fire Extinguisher  

57.  When Emergency Medical Personnel Arrive, Part 1 Introduction, Contributed to by Michael J. Fagel, Ph.D, CEM, CPOI

58.  When Emergency Medical Personnel Arrive, Part 2 Facility Manager’s Responsibilities, Contributed to by Michael J. Fagel, Ph.D, CEM, CPOI

59.  When Emergency Medical Personnel Arrive, Part 3 Human Resources Responsibilities, Contributed to by Michael J. Fagel, Ph.D, CEM, CPOI

60.  Training 

61.  Pre-Patrol Intelligence 

62.  Effective Patrol Techniques  

63.  Equipment Check

64.  Prevention of Crime 

65.  Crime Analysis

66.  Deter, Deny, Delay, Deny 

67.  Lighting  

68.  Deterrents  

69.  Fraternization   

70.  Bomb Threat Checklist  

71.  Incident Report Form  

72.  Target Hardening  

73.  Grooming and Uniform Standards  

74.  Risk Management and Security Master Planning for Events and Festivals   

75.  Active Violence/Active Shooter Guidelines - Run, Hide, Fight  

76.  Traditional Physical Security Countermeasures (Crime Prevention) vs. Crime Prevention Through Environmental Design (CPTED)  

77.  Dealing with Difficult People and Situations  

78.  Motivation  

79.  Rest, Relaxation and Exercise  

80.  Legal Liability and Inadequate Security  

81.  Effective Trainers  

82.  Five Steps for Violence Prevention  

83.  Disinformation  

84.  Vehicular Accidents Involving a Company Vehicle  

85.  Bullying in the Workplace

86.  Burglary – Still the Common Crime  

87.  Preventing Vehicle Crimes  

88.  If Something Doesn’t Look Right, Tell Someone!   

89.  Community Policing  

90.  Mental Health Issues and CPTED 

91.  Do You Fear That Your Job Will Become Obsolete?

92.  Knowledge and Awareness 

93.  Proprietary vs. Contract Security Officers

94.  Walking and Working Surfaces are Critical for a Safe Work Environment  

95.  Understanding Crime Issues  

96.  Crime and Opportunity  

97.  Security/Situational Awareness   

98.  Emotional Intelligence  

99.    Stationary or Post Duty  

100.                      Civil Disturbances, Riots or Protests 

101.                      How to Handle Trespassers

102.                      Dealing with Homelessness Individuals

103.                      Suspicious Mail or Packages

104.                      Artificial Intelligence (AI) and Security

      105.   Smart Devices and Network Safety and Security

      106.   Robots and Drones in the Security Industry

      107.  What You Should Know About NFPA 730®   

      108.   Video Analytics

      109.  Checklist of Parking Lot or Garage Security Solutions

110.  Naloxone for an Opioid Overdose

111.  License Plate Reader Technology

112.  Physical Security

113.  What’s the Difference Between a Security Officer and a Security Guard?

114.  Police Officers vs. Security Officers

115.  Investigations:  Luck or Skill?

116.  Testifying in Court

117.  Suspect and Vehicle Descriptions

118.  The Broken Window Theory:  Controlling Physical Deterioration and Disorder

119.  Proactive vs. Reactive Security for an Effective Security Process

120.  Patrolling in Hazardous Areas

121.  Marijuana and the Security Industry

122.  Identity Theft

123.  Insider Threats

124.  The Culture of Security

125.  The Security Officer of the Future

PART TWO: SECURITY SUPERVISORS AND MANAGERS

126.  The Leader as an Agent of Change

127.  Security Supervisors

128.  Security Managers

129.  Recruiting, Hiring and Orientation for Security Officers

130. Effective Security Officer Scheduling

131.  Developing a Security Budget

132.  How to Design a 5-Year Plan

133.  Sexual Harassment – Additional Supervisor Responsibilities

134.   Managing a Multigenerational Workforce

135.  How to Engage and Empower Security Officers

136.  100 Things Security Supervisors and Managers Need to Know

137.  Facility Security Plan

138.  Cross-Training

139.  Building an Effective Security Team

140.  Female Security Officers

141.  What Does Employee Turnover Really Cost?

142.  Diversity, Equity, and Inclusion in the Security Industry

143.  Dealing with the Press or News Media after an On-Site Incident

144.  Managing in the Age of Technology

145.  Leadership vs. Management

146.  How Secure is Your Security Operation?

147.  U.S. Bureau of Labor Statistics:  Security Guards (aka:  Security Officers)

148.  Change and the Visionary

149. Raising the Bar for Security Officers

150.  There is Hope for the Future of the Security Industry

Über Autor(innen)

Lawrence J. Fennelly, CSSM, CPOI is an internationally recognized authority on crime prevention, security planning and analysis, and on the study of how environmental factors (CPTED), physical hardware, alarms, lighting, site design, management practices, litigation consultants, security policies and procedures, and guard management contribute to criminal victimization. In 1998, Lawrence was appointed to a 5-year position on the Board of Directors of the International Foundation for Protection Officers (IFPO), elected Chairman in 2019 and is currently on the Advisory Board of the IFPO.  Lawrence is a frequent presenter at the annual ASIS International (GSX) Seminar. He was the recipient of the prestigious President’s Award by ASIS International in 2015.

Mr. Fennelly was previously employed with Apollo Security, Computershare, Inc., as well as a sergeant at Harvard College, employed by the Harvard University Police Department in Cambridge, Massachusetts. He was trained as a crime prevention specialist and served in this capacity for over 21 years at Harvard. He was also the department’s training officer and assistant court officer. As part of his role as an officer at Harvard, Larry also was a deputy sheriff in both Suffolk and Middlesex counties (Massachusetts).

Marianna A. Perry, M.S., CPP is a Certified Protection Professional (CPP) through ASIS International and has 35+ years of progressive experience in law enforcement, physical security, safety and loss control.  Marianna received her B.A. Degree from Bellarmine University and her Master’s Degree from Eastern Kentucky University.  She is a safety and security consultant and is a frequent presenter at the annual ASIS International (GSX) Seminar.  Marianna is a former trooper and detective with the Kentucky State Police and was previously the Director of the National Crime Prevention Institute (NCPI) at the University of Louisville.