The Management of Consumer Credit

Theory and Practice
2. 2010 Auflage 2010
ISBN: 978-0-230-23830-5
Verlag: Palgrave MacMillan UK

Buch, Englisch, 259 Seiten, Format (B × H): 140 mm x 216 mm, Gewicht: 431 g

This book explains how financial institutions, such as banks and finance houses, manage their portfolios of credit cards, loans, mortgages and other types of retail credit agreements. The second edition has been substantially updated, with new chapters on capital requirements, Basel II, scorecard and portfolio monitoring.

Zielgruppe

Research

Autoren/Hrsg.

Finlay, S.

Inhaltsverzeichnis

Consumer Credit Management: An Introduction  Organizational Matters Marketing Predicting Consumer Behaviour  Customer Acquisition Customer Management Collections (Early Stage Delinquency) Debt Recovery (Late Stage Delinquency) Fraud Funding and Provision Capital Requirements Appendix A: Predictive Models of Consumer Behaviour Appendix B: Scorecard and Portfolio Monitoring Appendix C. US and UK Legislation Appendix D: Recommended Reading Bibliography Index

Über Autor(innen)

STEVEN FINLAY is an expert in consumer credit with more than fifteen years experience within the financial services industry, working with some of the world's leading financial services organizations. His research interests cover all aspects of consumer credit, forecasting and data mining. He is currently the Head of Analytics at HML Business Intelligence, UK. He is also a visiting research fellow within the Management Science Department, Lancaster University, UK.