Finlay The Management of Consumer Credit

Theory and Practice
1. Auflage 2008
ISBN: 978-1-349-28480-1
Verlag: Springer Palgrave Macmillan

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208 Seiten, Kartoniert, Book, Format (B × H): 155 mm x 235 mm

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Beschreibung

Consumer credit is an integral part of many western societies. This book provides a comprehensive view of how credit-granting institutions operate and discusses the relationship between the strategic objectives set by senior management and the operational strategies employed by credit professionals working at the coal face of credit provision.

Autoren

Autoren

Finlay, Steven

Finlay, S.

Über den Autor

Finlay, Steven
STEVEN FINLAY is an expert in credit risk management, with more than ten years experience within the financial services industry, working with some of the world's leading financial services organizations. He is currently a research fellow at Lancaster University, UK. He has also published Consumer Credit Fundamentals with Palgrave Macmillan.

Inhaltsverzeichnis

Consumer Credit Management: An Introduction Organizational Matters Marketing Predicting Consumer Behaviour Customer Acquisition Customer Management Collections (Early Stage Delinquency) Debt Recovery (Late Stage Delinquency) Fraud Provision, Capital Requirements and Basel II Appendices Bibliography

Zielgruppe

Research

Fachgebiete