The Management of Consumer Credit

Theory and Practice
2008. Auflage 2008
ISBN: 978-1-349-28480-1
Verlag: Palgrave MacMillan UK

Buch, Englisch, 208 Seiten, Format (B × H): 156 mm x 234 mm, Gewicht: 327 g

Consumer credit is an integral part of many western societies. This book provides a comprehensive view of how credit-granting institutions operate and discusses the relationship between the strategic objectives set by senior management and the operational strategies employed by credit professionals working at the coal face of credit provision.

Zielgruppe

Research

Autoren/Hrsg.

Finlay, S.

Inhaltsverzeichnis

Consumer Credit Management: An Introduction Organizational Matters Marketing Predicting Consumer Behaviour Customer Acquisition Customer Management Collections (Early Stage Delinquency) Debt Recovery (Late Stage Delinquency) Fraud Provision, Capital Requirements and Basel II Appendices Bibliography

Über Autor(innen)

STEVEN FINLAY is an expert in credit risk management, with more than ten years experience within the financial services industry, working with some of the world's leading financial services organizations. He is currently a research fellow at Lancaster University, UK. He has also published with Palgrave Macmillan.