Medienkombination, Englisch, Format (B × H): 218 mm x 283 mm, Gewicht: 1406 g
Medienkombination, Englisch, Format (B × H): 218 mm x 283 mm, Gewicht: 1406 g
ISBN: 978-0-07-722849-1
Verlag: McGraw-Hill Education - Europe
Autoren/Hrsg.
Fachgebiete
Weitere Infos & Material
PART I: Understanding ServicesChapter 1: The Role of Services in an EconomyChapter 2: The Nature of ServicesChapter 3: Service StrategyPART II: Designing the Service EnterpriseChapter 4: New Service DevelopmentChapter 5: Technology in ServicesChapter 6: Service QualityChapter 7: Process Improvement (DEA supplement)Chapter 8: The Service EncounterChapter 9: Supporting Facility and Process FlowsChapter 10: Service Facility LocationPART III: Managing Service OperationsChapter 11: Managing Capacity and DemandChapter 12: Managing Waiting Lines Chapter 13: Service Supply RelationshipsChapter 14: Growth and Globalization of ServicesChapter 15: Managing ProjectsPART IV: Quantitative Models for Service ManagementChapter 16: Capacity Planning and Queuing Models (Computer Simulation)Chapter 17: Forecasting Demand for ServicesChapter 18: Managing Facilitating GoodsAppendices:Areas of a Standard Normal DistributionUniformly Distributed Random Numbers [0,1]Values of Lq for the M/M/c Queuing ModelEquations for Selected Queuing Models