Chatbots and Human-Centered AI

9th International Symposium, CONVERSATIONS 2025, Lübeck, Germany, November 12-13, 2025, Revised Selected Papers
Erscheinungsjahr 2026
ISBN: 978-3-032-26716-0
Verlag: Springer

Buch, Englisch, 430 Seiten, Format (B × H): 155 mm x 235 mm

Reihe: Lecture Notes in Computer Science

This book constitutes the revised selected papers of the 9th International Workshop on Chatbots and Human-Centered AI, CONVERSATIONS 2025, held in Lübeck, Germany, November 12-13, 2025.

The 17 full papers and 7 short paper were selected from carefully reviewed 62  submissions. CONVERSATIONS 2025 were organized into the following topical sections: Interactions and Relationships with Chatbots and AI; Human-Centred Trustworthy AI; Co-design and User Experience of Chatbots and AI; and Professional Contexts and Applications and Use Cases.

Zielgruppe

Research

Autoren/Hrsg.

Følstad, Asbjørn

Hobert, Sebastian

Papadopoulos, Symeon

Law, Effie Lai-Chong

Araujo, Theo

Luger, Ewa

Brandtzaeg, Petter Bae

Fachgebiete

• Mathematik | Informatik EDV | Informatik Programmierung | Softwareentwicklung Software Engineering
• Mathematik | Informatik EDV | Informatik Daten / Datenbanken Information Retrieval
• Mathematik | Informatik EDV | Informatik Informatik Natürliche Sprachen & Maschinelle Übersetzung
• Mathematik | Informatik EDV | Informatik Technische Informatik Netzwerk-Hardware
• Mathematik | Informatik EDV | Informatik Informatik Mensch-Maschine-Interaktion
• Mathematik | Informatik EDV | Informatik Informatik Künstliche Intelligenz
• Mathematik | Informatik EDV | Informatik Daten / Datenbanken Data Warehouse

Inhaltsverzeichnis

.-   Understanding and Designing for Human-AI Interactions.

.- Analyzing Patterns of Conversational Breakdown in Human-Chatbot Customer Service Conversations.

.- Selecting Empathic Response Headers in Customer Support Conversations with LLM-based Emotion Recognition.

.- Exploring the Effects of Consistency-based Hallucination Detection for LLM-based QA Chatbots: A Simulation Study.

.- LadderChat – An LLM-based Conversational Agent for Laddering Interviews.

.- Can Machine Learning Models Recognise Emotions, Particularly Neutral, Better Than Humans?.

.- Human-Centred AI in Education and Social Support.

.- An AI-Powered Learning Companion for Adaptive and Personalized STEM Educatio.

.- Development and Evaluation of a University Chatbot Using Deep Learning: A RAG-Based Approach.

.- A Voice-Enabled Intelligent Virtual Agent for People with Memory Impairments: Thematic Analysis of Focus Group Results.

.- The BookBot Project: Conceptual Design of a Social Robot Facilitating Reading Motivation.

.- Questions people ask ChatGPT regarding their romantic relationships and what they think about the provided answers: An exploratory study.

.- Conversational AI for Citizens and Customers.

.- AI-Driven Dialogue: Leveraging Generative AI in Conversational Agent Voting Advice Applications (CAVAA).

.- First Aid for Europe – A Study on the Impact of Digital Voting Assistants on Young Adults During the Elections for the European Parliament in 2024.

.- An Analysis of Federal and Municipal Chatbots in Germany.

.- LLM-powered Conversational AI in Customer Service: Users’ Expectations and Anticipated Use.

.- Feeling Understood by AI: How Empathy Shapes Trust and Influences Patronage Intentions in Conversational AI.