Buch, Englisch, 0 Seiten, Format (B × H): 152 mm x 229 mm, Gewicht: 222 g
Reihe: Concilium
Buch, Englisch, 0 Seiten, Format (B × H): 152 mm x 229 mm, Gewicht: 222 g
Reihe: Concilium
ISBN: 978-0-335-19160-4
Verlag: McGraw-Hill Publishing Company
Lucy Gaster disentangles the important aspects of quality, challenges assumptions, and shows that there are no simple solutions. At the same time she provides a framework to enable public service managers to develop and integrate ideas about quality in ways which are relevant to their own day-to-day practice. This framework shows that real choices are available to managers. Values and participation, combined with a real commitment to the ideal of 'public service', are at the heart of the approach adopted in this book. It will appeal to all those wanting a more objective and informed approach to providing quality services.
Autoren/Hrsg.
Fachgebiete
- Sozialwissenschaften Soziologie | Soziale Arbeit Soziale Gruppen/Soziale Themen Soziale Fragen & Probleme
- Rechtswissenschaften Öffentliches Recht Verwaltungsrecht Verwaltungspraxis Public Management
- Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Produktionsmanagement, Qualitätskontrolle
- Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Öffentlicher Dienst, Öffentlicher Sektor
Weitere Infos & Material
Whose quality?
what quality?
principles of implementation
the practice of implementation
quality standards
measuring, monitoring and evaluating
choices for quality