SAP S/4HANA Service

1. Auflage 2027
ISBN: 978-1-4932-2861-4
Verlag: Rheinwerk Verlag GmbH

Buch, Englisch, 802 Seiten, Format (B × H): 178 mm x 254 mm

Learn how to set up and use SAP S/4HANA Service—from the experts who built the solution! Master end-to-end service management, from service requests and contracts to billing and financial integration. Understand the design of the solution, and then adapt it to your own service transformation project: configure master and transactional data, optimize service parts logistics, handle complex scenarios with advanced execution, and more. With insights into integration, analytics, extensibility, and AI innovations, this guide equips you to run efficient, modern service operations.

Highlights include:

1)Master and transactional data

2)Configuration

3)Service sales and contracts

4)Cross-functional service

5)Advanced execution

6)Internal and external services

7)Service billing

8)In-house service

9)Logistics integration

10)Financial integration

11)Intercompany processes

12)Extensibility

Autoren/Hrsg.

Geier, Nicolai

Lenz, Martin

Li, Yang

Ota, Noboru

Tackaert, Gert

Fachgebiete

• Mathematik | Informatik EDV | Informatik Business Application Unternehmenssoftware

Über Autor(innen)

Li, Yang
Yang Li is the head of product management for SAP S/4HANA asset and service management, private cloud. With more than 18 years of experience in SAP S/4HANA Service Management, leading global product management team and responsible for S/4HANA asset and service management portfolio, turning strategy into competitive solutions with measurable customer outcomes.

Geier, Nicolai
Nicolai Geier is the chief product owner for private cloud and on-premise SAP S/4HANA Service. He has been working for SAP for nearly 27 years in different roles including development, consulting, and product management, with experience in SAP R/2, SAP R/3, SAP ERP, SAP CRM, and SAP S/4HANA. He has been in product management for SAP S/4HANA Service for more than four years.

Tackaert, Gert
Gert Tackaert is a principal business process expert for SAP S/4HANA Service at SAP. He has more than 28 years of SAP service experience through work in consulting and product management. He works with key customers to understand their service processes and provide guidance to address the business challenges. During his time in product management, he was chief product owner for the SAP S/4HANA Service solution.

Ota, Noboru
Noboru Ota is vice president and chief expert in product marketing for SAP Cloud ERP Private, based in SAP’s Paris office. Since joining SAP in 2002, he has held a range of international roles, including consulting in Australia and SAP S/4HANA solution management for service and asset management in Walldorf, Germany.

Lenz, Martin
Martin Lenz is a product expert in SAP S/4HANA Service, dedicated to designing innovative and impactful solutions for SAP customers. He thrives on close collaboration with business users and SAP engineering teams, transforming customer requirements into practical and future-ready service management capabilities. Since 2018, Martin has been driving the evolution of SAP S/4HANA Service, contributing to the strategic rebuilding of SAP’s in-house service and service sales processes. Leveraging a strong international customer network and extensive industry experience, he actively engages with the SAP community and is a committed member of DSAG.