User and Task Analysis for Interface Design

1. Auflage 1998
ISBN: 978-0-471-17831-6
Verlag: Wiley

Buch, Englisch, 512 Seiten, Format (B × H): 191 mm x 235 mm, Gewicht: 942 g

Vorgestellt wird eine neue Methode zur Prüfung und Verbesserung der Anwenderfreundlichkeit von Benutzerschnittstellen. Jeder Schritt wird anhand übersichtlicher Abbildungen und instruktiver Beispiele erläutert. Checklisten und Formulare lassen sich leicht abwandeln und so an die Bedürfnisse des Lesers anpassen. (02/98)

Autoren/Hrsg.

Hackos, Joann T

Redish, Janice C

Fachgebiete

• Mathematik | Informatik Mathematik Mathematische Analysis
• Mathematik | Informatik EDV | Informatik EDV & Informatik Allgemein
• Geisteswissenschaften Design Interface Design, Interaktionsdesign, Application Design
• Mathematik | Informatik EDV | Informatik Informatik Mensch-Maschine-Interaktion User Interface Design & Benutzerfreundlichkeit

Inhaltsverzeichnis

Preface xi

About the book xiv

Acknowledgments xviii

Chapter 1: Introducing User and Task Analysis for Interface Design 1

Part 1: Understanding the Context of User and Task Analysis 21

Chapter 2: Thinking about Users 23

Chapter 3: Thinking about Tasks 51

Chapter 4: Thinking about the Users' Environment 91

Chapter 5: Making the Business Case for Site Visits 111

Part 2: Getting Ready For Site Visits 127

Chapter 6: Selecting Techniques 129

Chapter 7: Setting Up Site Visits 155

Chapter 8: Preparing for the Site Visits 193

Part 3: Conducting the Site Visit 241

Chapter 9: Conducting the Site Visit—Honing Your Observation Skills 243

Chapter 10: Conducting the Site Visit—Honing Your Interviewing Skills 273

Part 4: Making the Transition from Analysis to Design 295

Chapter 11: Analyzing and Presenting the Data You Have Collected 299

Chapter 12: Working toward the Interface Design 345

Chapter 13: Prototyping the Interface Design 375

Chapter 14: User and Task Analysis for Documentation and Training 405

Bibliography 439

Appendix A: Template for a Site Visit Plan 447

Appendix B: Resources 455

Appendix C: Guidelines for User-Interface Design 457

Index 479

Über Autor(innen)

JoAnn T. Hackos is president of Comtech Services, a design consulting firm that specializes in assisting companies to understand their users, design their products and information, conduct usability tests, and manage development projects. Janice (Ginny) C. Redish is president of Redish & Associates, Inc. Ginny helps companies with user and task analysis, usability assessments, interface and information design, and building usability into software and documentation processes.