Buch, Englisch, 352 Seiten, Format (B × H): 191 mm x 235 mm, Gewicht: 658 g
Nine Essential Skills for Frontline Leaders
Buch, Englisch, 352 Seiten, Format (B × H): 191 mm x 235 mm, Gewicht: 658 g
ISBN: 978-0-7879-4684-5
Verlag: Wiley
As a supervisor, the success of your organization rests in yourhands! If you don't meet the goals set by senior leaders thenresults will be poor and angry customers will search for newproviders of goods and services.
The 21st Century Supervisor Training Package will help you improveyour skills in these and many other areas:
* Communication
* Coaching
* Business analysis
* Computer
* Project management
* Resource management
Autoren/Hrsg.
Weitere Infos & Material
Figures and Exhibits xi
A Word to Those Who Lead Supervisors xiii
Introduction 1
The Traditional Supervisor 1
The Origins of the 21st Century Supervisor 2
The Skills Needed to Become a Leader 4
1. Wake Up and Smell the Future: Leadership Skills Beyond the Basics 7
Part 1 People Skills 23
2. Communication Skills: The Most Important Professional Tool of the 21st Century 27
3. Team Skills: Leading the High-Performance Work Team 55
4. Coaching Skills: Leading Your People to Perform Beyond Their Expectations 85
Part 2 Technical Skills 129
5. Business Analysis Skills: Learning to Measure Performance 131
6. Continuous Improvement Skills: Driving the Never-Ending Process of Improvement 157
7. Computer Skills: Increasing Your High-Tech Knowledge 193
Part 3 Administrative Skills 215
8. Project Management Skills: Becoming a Strategic Planner 217
9. Writing Skills: Leading Others Through Your Written Word 241
10. Resource Management Skills: Giving Your Employees What They Need to Succeed 265
11. Testimonies from Four 21st Century Supervisors 297
12. The 21st Century Supervisor: How to Start and Finish the Race 313
In Closing 328
About the Authors 331
