Collective Employee Turnover and Organizational Performance in Banking

Erscheinungsjahr 2024
ISBN: 978-3-384-25828-1
Verlag: tredition

Buch, Englisch, 220 Seiten, Format (B × H): 155 mm x 234 mm, Gewicht: 380 g

This title uses clear and concise language to capture the reader's attention. Here's a breakdown:
•"High Turnover, Low Performance": This paints a direct picture of the negative correlation between employee turnover and organizational success.
•"The Banking Industry's Revolving Door": This creates a vivid metaphor to illustrate the ongoing cycle of employee departures in the banking sector.
We can delve deeper by exploring the specific consequences of high turnover in banking:
•Loss of Expertise: Experienced employees leaving the bank take valuable knowledge and skills with them, impacting efficiency and the quality of service.
•Training Costs: The constant need to recruit and train new employees increases operational costs and can disrupt overall workflow.
•Customer Dissatisfaction: Inconsistent service and a lack of familiarity with customer accounts can lead to frustration and customer defection.
The title effectively frames employee turnover as a significant concern for the banking industry, suggesting a need for exploring solutions to retain talent and enhance organizational performance.

Zielgruppe

Turnover tsunami! How staff churn cripples bank performance.

Autoren/Hrsg.

James

Über Autor(innen)

James
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