PP FOR EMPLOYEE SURVEYS

Erscheinungsjahr 2010
ISBN: 978-0-07-166401-1
Verlag: McGraw-Hill Education

Buch, Englisch, 240 Seiten, Format (B × H): 127 mm x 203 mm, Gewicht: 264 g

THE RIGHT PHRASE FOR EVERYSITUATION. EVERY TIMEGenerating honest, no-nonsense feedback through well-written surveys isthe first step to dramatically increasing employee engagement, commitment,loyalty—and your company’s bottom line.Perfect Phrases for Writing Employee Surveys provides the tools for craftingprecisely phrased surveys to deliver accurate information, so you can adjust yourorganization’s practices accordingly. Inside are hundreds of words, phrases, andexamples that remove the guesswork from an otherwise daunting process. Thishandy, time-saving guide helps you write surveys that measure: - Employee Engagement - Leadership and Management - Company Values and Ethics - Organizational Culture - Satisfaction with Work Environment - Career Development

Autoren/Hrsg.

Kador, John

Armstrong, Katherine

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Unternehmenskommunikation

Inhaltsverzeichnis

Introduction
Part 1: Four Key Steps
Chapter 1: Define survey goals – What do you need to know?
Chapter 2: Structure a survey that generate full, clear feedback
Chapter 3: Take the survey out for a “test drive.”
Chapter 4: Deliver Survey Results to Management in an easy to interpret format and a timely manner
Part 2: Anatomy of an Effective Survey
Chapter 5: Braoad Questions
Chapter 6: Industry-specific Questions
Chapter 7: Company-Specific Questions
Chapter 8: Change or Problem-specific Questions
Chapter 9: Other feedback
Chapter 10: Survey dos and don’ts
Part 3:

Chapter 10: Reporting Survey Results to Management
Chapter 11: How to Relay Findings Back to Your Employees

Über Autor(innen)

Kador, John
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

John Kador is the author of several McGraw-Hill titles, including 301 BestQuestions to Ask on Your Interview and The Manager’s Book of Questions.
Katherine J. Armstrong is a corporate communications consultant and businessbook editor.