Crowd Management

Beyond Control to Crowd Care
1. Auflage 2027
ISBN: 978-1-032-87852-2
Verlag: Taylor & Francis Ltd

Buch, Englisch, 288 Seiten, Format (B × H): 178 mm x 254 mm

Crowd Management: Beyond Control to Crowd Care challenges one of the most enduring assumptions in the management of crowded places: that control alone ensures safety. Drawing on six decades of disasters, inquiries and organisational learning, the authors pose a fundamental question: why do we keep repeating the same mistakes?

Combining more than four decades of professional practice with contemporary research in crowd science, psychology, sociology, leadership and organisational learning, this book explores how safer outcomes are achieved not only through infrastructure and regulation, but also by understanding the people who occupy crowded spaces. Drawing on case studies, practitioner interviews and operational experience, it demonstrates how the philosophy of crowd care is reshaping the planning, management and leadership of events, venues and public spaces.

Rather than offering another technical manual, the book presents a practical framework for improving leadership, decision-making, governance and collaboration. It argues that the future of crowd safety lies in integrating physical safety with a deeper understanding of human behaviour, organisational culture and shared responsibility.

The history of crowded places need not remain a cycle of tragedy, inquiry, reform and repetition. By learning from failure and placing people at the centre of decision-making, organisations can build safer, more resilient environments.

Written for event professionals, venue managers, emergency planners, local authorities, transport operators, security practitioners, students and researchers, this book offers a fresh perspective on one of the defining challenges of managing crowded places in an increasingly complex world.

Zielgruppe

Professional Practice & Development, Professional Reference, and Undergraduate Advanced

Autoren/Hrsg.

Kemp, Chris

Viot, Pascal

Fachgebiete

• Rechtswissenschaften Öffentliches Recht Verwaltungsrecht Verwaltungspraxis Polizei
• Sozialwissenschaften Sport | Tourismus | Freizeit Sport Sportmedizin, Medikamentenmissbrauch, Doping
• Sozialwissenschaften Psychologie Allgemeine Psychologie Sozialpsychologie
• Sozialwissenschaften Psychologie Psychologische Disziplinen Wirtschafts-, Arbeits- und Organisationspsychologie
• Sozialwissenschaften Politikwissenschaft Regierungspolitik Innen-, Bildungs- und Bevölkerungspolitik

Inhaltsverzeichnis

Part 1: Rethinking Crowded Space – Lessons and New Perspectives.  1 Reflections on Crowded Space Management 2. Learning to Embrace Change – One Venue’s Journey through Crisis 3. From Crowd Control to Crowd Care: Designing Experience through Empathy 4. The Illusion of Uniformity: Why No Two Crowds Are Alike  Part 2: Implementing Change in Crowd Management Practices 5. Designing Space and Time as the First Act of Care. 6. The Influence of Genre, Culture, and Subculture on Crowd Behaviour 7. Showstop: Managing Accountability and Decision-Making in Live Events 8. From Fragmentation and Isolation: Exploring the Anatomy of Operational Failure  Part 3: Exploring Innovative Approaches to Crowd Management. 9. Machines in the Crowd: Technology, Service and the Governance of Dependency in Live Events  10. Valuing the Vision of Women in Crowded Space Management 11. Legitimising Expertise in Crowded Space Management  Part 4: Developing a Resilient Risk Mitigation Framework. 12. The Challenges of Education and Training in Unstable Working Environments  13. Managing Uncertainty in Dynamic Crowd Contexts 14. Considering a Systemic Framework for Risk Mitigation

Über Autor(innen)

Chris Kemp, a former rock promoter, venue manager, university Pro Vice-Chancellor and Professor, is known worldwide as an authority on crowded spaces and the development of risk-analysis processes for venues. He addressed the House of Commons Select Committee on Olympic Security for the London 2012 Olympic Games and advised the Royal Society of Medicine on crush injuries. Chris has worked on the London, Tokyo and Rio Olympics, as well as major events including the Pope’s visit to Romania, the European Football Championships, the Champions League Final and the Commonwealth Games. He has provided crowded-space consultancy for eight major city stations and has supported music and sports event delivery globally. Chris is well published and has written several books on music, education and event management. His latest projects include work for AEG Europe on risk mitigation; Roskilde Festival on the development of a new integrated security and service hub; Co-op Live, Manchester, on the development of the venue; and the British Grand Prix at Silverstone, where he has worked for many years, providing crowd dynamics information to improve crowd flow.

Pascal Viot is a sociologist and an internationally recognised specialist in crowd management, event safety, emergency planning and urban security, with more than thirty years’ experience supporting major events across Europe. He is an Associate Researcher and Lecturer at the Urban Sociology Laboratory at the Swiss Federal Institute of Technology Lausanne (EPFL), and the founder and Director of the Swiss Institute for Urban and Event Safety (iSSUE). His doctoral research examined security governance at contemporary large-scale events. His work integrates academic research, education and consultancy, focusing on risk governance, organisational culture, crisis management and decision-making in complex environments.

Since 1992, he has contributed to safety, security and crisis-management arrangements for major concerts, conferences and festivals across Europe. From 2006 to 2025, he led Safety, Security and Guest Services at Paléo Festival Nyon. He now serves as Strategic Advisor to the festival’s executive management, focusing on risk governance, guest experience and organisational innovation.

An international speaker and senior trainer, he delivers conferences and specialist programmes on crowd safety, event risk, and crisis decision-making. He coordinated the YOUROPE Event Safety Group for six years, serves on the Pink Bows Foundation Advisory Board, and received the ILMC Arthur Award for Industry Champion in 2025.