The Exchange

A Bold and Proven Approach to Resolving Workplace Conflict
1. Auflage 2019
ISBN: 978-1-138-46355-4
Verlag: Taylor & Francis Ltd

Buch, Englisch, 138 Seiten, Format (B × H): 156 mm x 234 mm, Gewicht: 413 g

This book introduces a process called The Exchange that will make ones job easier. It is about the kinds of conflicts that drive a manager or supervisor crazy. The book is intended for the designated problem solvers, whether official or unofficial.

Zielgruppe

Professional Practice & Development

Autoren/Hrsg.

Dinkin, Steven

Filner, Barbara

Maxwell, Lisa

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Management Qualitätsmanagement, Qualitätssicherung (QS), Total Quality Management (TQM)
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Personalwesen, Human Resource Management

Inhaltsverzeichnis

The Authors -- Acknowledgments -- Chapter 1 A Different Approach to Resolving Workplace Disputes -- Chapter 2 How The Exchange Works: A Case Study -- Chapter 3 Getting Ready -- Chapter 4 Holding Private Meetings -- Chapter 5 Developing an Issue List -- Chapter 6 Stage III: Conducting the Joint Meeting -- Chapter 7 Problem Solving: Building a Solution Together -- Chapter 8 Culture, Diversity, and Other Things That Matter -- Chapter 9 Making the Most of The Exchange in Your Organization -- Chapter 10 Using The Exchange with the People and Organizations You Serve -- Chapter 11 About The Exchange and Its Creators.

Über Autor(innen)

Dinkin, Steven