Performance Conversations

How to Use Questions to Coach Employees, Improve Productivity, and Boost Confidence (Without Appraisals!)
1. Auflage 2020
ISBN: 978-1-58644-669-7
Verlag: SHRM - Kogan Page

Buch, Englisch, 232 Seiten, Paperback, Format (B × H): 152 mm x 229 mm, Gewicht: 335 g

There are three universal truths about traditional performance management: they are widely used, universally despised, and are known to be ineffective.

Performance Conversations offers a new model rooted in proven management science and tailored to today's workplace. Moving beyond ad hoc alternatives, this approach provides a unified framework for enhancing employee performance through continuous, manager-led practices. Like sliding the right key in a lock, performance conversations can open the door to unlimited possibilities. Dozens of ready-to-use templates and tools make the system practical, accessible, and easy to implement. Designed with today's workforce in mind, it aligns with the expectations of millennial and remote employees alike.

Perfect for HR leaders and team managers, this guide delivers a smart, actionable solution for improving performance without the frustration of traditional reviews.

Autoren/Hrsg.

Lee, Christopher D

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Personalwesen, Human Resource Management
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Office Management, Büroorganisation

Inhaltsverzeichnis

Section - ONE: Questions; Chapter - 01: The Magic and Power of Questions; Section - TWO: Performance Conversations; Chapter - 02: Performance Conversations Theory and Practice; Chapter - 03: The Performance Improvement System; Chapter - 04: The Performance Conversations Method and Techniques; Section - THREE: The Performance Questions; Chapter - 05: Performance Questions: The Magnificent Seven Questions; Chapter - 06: What Is Going Well?; Chapter - 07: What Is Not Going Well?; Chapter - 08: What Else Is Going On?; Chapter - 09: What Is the Status of Your Goals, Action Plans, and Follow-Up Items?; Chapter - 10: What Can I Do for You?; Chapter - 11: How Are Your Professional Relationships Going?; Chapter - 12: How Are You?; Chapter - 13: Did You Have a Question?; Section - FOUR: The Performance Conversations Checklist; Chapter - 14: Checklists: The Tool to Use for Important Matters; Chapter - 15: Performance Conversations Checklists: Putting the Technique into Action; Section - FIVE: A Thirty-Minute Conversation; Chapter - 16: A Thirty-Minute Conversation: Can We Talk about Our Work Together?; Chapter - 17: A Final Question;

Über Autor(innen)

Lee, Christopher D
Dr. Christopher Lee is the chief human resources officer for William & Mary, the nation's second oldest university. Prior to this role, he was Associate Vice Chancellor for Human Resources for the Virginia Community College System, a network of 23 colleges, serving over 200,000 students in the commonwealth. He has over 25 years of experience as a chief human resources officer in higher education, having worked at both public and private institutions.