Human Resources and Tourism

Skills, Culture and Industry
Erscheinungsjahr 2010
ISBN: 978-1-84541-139-8
Verlag: Channel View Publications - IPSUK

Buch, Englisch, 304 Seiten, Format (B × H): 175 mm x 243 mm, Gewicht: 510 g

Reihe: Channel View Publications

The tourism industry provides employment for literally millions of individuals. Despite global recessions, terrorist attacks and other catastrophes this is likely to remain unchanged in the long-term. Resilience of this nature helps tourism remain a major global employer in both developed and emerging economies. The important role played by tourism workers cannot be overstated; some argue that they actually define the product on offer. Accordingly, mediocre or poor performance gives rise to an unremarkable service experience or one to which customers would not return willingly. The inextricable link between the calibre and performance of staff and service delivery is a key issue for human resources management. This challenge is further complicated by a number of structural characteristics including: dominance of unaffiliated small to medium-sized organizations; high levels of labour turnover; and a heterogeneous workforce with individuals having a wide variety of cultural differences and employment aspirations. This book accounts for the above factors using an approach which is part prescriptive and part enquiry or research-oriented. In doing so, espoused 'HRM convention' may be understood against 'HRM in practice'. Additionally, by using this method we hope to instil a sense of enquiry in the reader. This is a necessary intellectual asset for the future and will also allow the individual to make a positive contribution in the workplace.

Autoren/Hrsg.

Lee-Ross, Darren

Pryce, Josephine

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Personalwesen, Human Resource Management
• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Dienstleistungssektor & Branchen Tourismuswirtschaft, Gastgewerbe

Inhaltsverzeichnis

Preface

Chapter 1: The Nature of the Beast: Human Resources Management and the Tourism Context

Chapter 2: Change, What Change: Human Resources Planning in a Contemporary Environment?

Chapter 3: Managing the Process

Chapter 4: Performing or Ignoring: Management and Appraisal

Chapter 5: Training & Development

Chapter 6: Quality of Work Life

Chapter 7: Industrial Relations & Legal Aspects

Chapter 8: The Same Difference: Diversity Management?

Chapter 9: To Be or Not to Be: HRM and the Role of Ethics?

Chapter 10: The Future of HR

References

Über Autor(innen)

Lee-Ross, Darren
Darren Lee-Ross is an Associate Professor of Management and currently lectures and researches at James Cook University, Australia and has taught business subjects at undergraduate and postgraduate levels across a number of universities internationally. His research interests include human resources management, entrepreneurship and small business management and organizational behaviour. Darren has published refereed business articles in a wide range of academic journals and written eight business-related text books. He is currently an editorial member of three business and tourism/hospitality journals and regularly reviews manuscripts for other leading academic business publications.

Pryce, Josephine
Josephine Pryce is an Associate Professor at James Cook University, Australia. Her research interests include the nature of work, research approaches and teaching and learning.