Buch, Englisch, 82 Seiten, Format (B × H): 155 mm x 235 mm, Gewicht: 154 g
Information Quick Reference
Buch, Englisch, 82 Seiten, Format (B × H): 155 mm x 235 mm, Gewicht: 154 g
ISBN: 978-0-387-77392-6
Verlag: Springer US
ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services.
The desk reference’s unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.
Zielgruppe
Professional/practitioner
Autoren/Hrsg.
Fachgebiete
Weitere Infos & Material
Service Strategy.- Service Design.- Service Transition.- Service Operation.- Continual Service Improvement.
