Crew Resource Management Training

Competence, Cognition, and Systems for Airline Pilots
2 ed
ISBN: 978-1-041-25897-1
Verlag: Taylor & Francis Ltd

Buch, Englisch, 300 Seiten, Format (B × H): 156 mm x 234 mm

Crew Resource Management Training: Competence, Cognition, and Systems for Airline Pilots delivers an evidence-based approach to Crew Resource Management (CRM) that moves beyond traditional conceptual frameworks to address the realities of modern aviation. It challenges the 'one-size-fits-all' approach to CRM training and introduces a competence-based framework rooted in systems thinking and evolutionary psychology.

This new edition expands the discussion beyond individual pilot behaviour to encompass aviation as an ecosystem. The book offers guidance for personal skills development within the competency paradigm while examining new case studies, including updated analysis of the B-737MAX and regulatory capture.

Airlines, pilots, aviation industry professionals, and training organisations will benefit from insights into organisational design and alternative approaches to training that can be immediately applied to enhance safety outcomes, operational efficiency, and organisational resilience in today's rapidly evolving aviation environment.

Zielgruppe

Professional Training

Autoren/Hrsg.

MacLeod, Norman

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Personalwesen, Human Resource Management
• Wirtschaftswissenschaften Betriebswirtschaft Management Entscheidungsfindung
• Technische Wissenschaften Verkehrstechnik | Transportgewerbe Luft- und Raumfahrttechnik, Luftverkehr

Inhaltsverzeichnis

1. Introduction 2. Systems and Ecosystems 3. How Humans Engage with the World 4. Doing Normal Work: Processes at Level 1 5. Error as Performance Feedback 6. Acting in the Public Domain: Collaboration to Achieve Operational Goals 7. Communication 8. Coping: Fatigue, Stress, and Emotion 9. Level 3: Behaviour in the Workplace 10. Level 4: Shaping the Industry 11. Individuals in an Engineered World: CRM Revisited

Über Autor(innen)

Norman MacLeod is an Independent Consultant based in the UK. He served in the UK Royal Air Force (RAF), and while working as a Leadership Instructor at the RAF College, Cranwell, he developed an academic interest in aspects of teamwork and leadership. He was posted to the C-130 Transport Aircraft training squadron in 1987, where he was able to continue his studies of leadership in a multi-crew environment. In 1989, when the concept of ‘crew cooperation training’ was just emerging from the United States, he ran the first ‘CRM’ class in a UK military environment. In 1994, he left the RAF and set up his own consultancy delivering Crew Resource Management Training, becoming an approved UK CAA CRM facilitator and a CRM Instructor Examiner. He has worked in all types of aviation, including rotary wing, business jets, low-cost carriers, and legacy airlines. He has delivered classroom training and CRM facilitator training to pilots and cabin crew. He has been involved in AQP development for a major US carrier and initiated the first ATQP workshop in Europe in 2007. Most recently, he was the Human Factors Manager for Cathay Pacific Airways in Hong Kong. He has published extensively on aspects of aviation training design, including the design of CRM courses, across four books.