Buch, Englisch, 162 Seiten, Format (B × H): 137 mm x 213 mm, Gewicht: 227 g
Reihe: Routledge Revivals
Buch, Englisch, 162 Seiten, Format (B × H): 137 mm x 213 mm, Gewicht: 227 g
Reihe: Routledge Revivals
ISBN: 978-0-367-02836-7
Verlag: Taylor & Francis
Autoren/Hrsg.
Fachgebiete
Weitere Infos & Material
Acknowledgements Preface 1. Going Native in Restaurants 2. What is Service?: Giving That Little Extra 3. The Etiquette of Service: The Expert or the Friend? 4. The Politics of Service: ‘Who Gets the Jump?’ 5. The Waiter’s Formal Career: Learning to be Straight 6. The Waiter’s Informal Career: Learning to be Bent 7. Hotels: A New Classification and Its Implications Epilogue: The Customer’s Experience of Eating Out Glossary of Terms Bibliography Index