Metrics-Based Process Mapping

Identifying and Eliminating Waste in Office and Service Processes
2. New Auflage 2012
ISBN: 978-1-4398-8668-7
Verlag: Taylor & Francis Inc

Buch, Englisch, 0 Seiten, Format (B × H): 177 mm x 254 mm, Gewicht: 330 g

Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing process performance. The mapping technique, often used to drill down from a value stream map, integrates the functional orientation of traditional swim-lane process maps with time and quality metrics that are essential for designing improved processes.Building on the success of its popular predecessor, Metrics-Based Process Mapping: An Excel-Based Solution, thisbook takes readers to the next level in understanding processes and process improvement. Included with the book is an interactive macro-driven Excel tool, which allows users to electronically capture their current and future state maps. The tool also audits the maps for completeness, summarizes the metrics, and auto-calculates the improvements.Improvements to this versioninclude:

Foundational content about processes—what they are and how they vary
A description of the difference between value-stream and process-level maps
New content about how to bridge the gap between your current state and your desired future state
Tips for effective team formation and mapping facilitation
An implementation plan for those using the mapping methodology as a standalone tool and not part of a Kaizen Event
The Excel-based tool included on the accompanying CD provides readers with a user-friendly way to electronically archive manually created maps in team settings for easier storage and distribution across your entire organization. While current and future state MBPMs are initially created during team-based activities using butcher paper and post-its, the electronic maps serve as standard work documentation for the improved process, enabling training, communication, and process monitoring activities.This flexible, user-friendly tool includes:

A custom toolbar that simplifies map creation and editing
Automated calculation of key metrics
An audit feature to prevent mapping errors
The ability to simulate how improvements will impact staffing requirements
System Requirements: The tool is intended for use on PCs using Excel 2003 or later—it will NOT function with earlier versions of Excel, or on Macintosh computers.View a demo of the Excel tool at: www.mbpmapping.com

Zielgruppe

Process/continuous improvement specialists, industrial engineers and lean practitioners, prospective and/or current Kaizen event facilitators, and value stream managers.

Autoren/Hrsg.

Martin, Karen

Osterling, Mike

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Management Prozessmanagement

Inhaltsverzeichnis

What Is a Process?Definition of a ProcessProcess ComponentsTypes of ProcessesProcess Management

What Is Metrics-Based Process Mapping (MBPM)?Strategic and Methodological ImprovementMapping PreparationScoping the Process Being MappedForming the Mapping TeamMapping LogisticsCommunication and Data GatheringMapping Essentials: Understanding the Current StateFirst Pass: Identify the Process StepsSecond Pass: Add Key Metrics for Each Step, Create the Timeline, and Calculate the Summary Metrics Process Time Lead Time Percent Complete and Accurate Additional Information Timeline Critical Path Summary Metrics Timeline Critical Path (CP) Summation Rolled Percent Complete and Accurate (R%C&A) Activity Ratio (AR) Number of Steps Total Process Time Full-Time Equivalent (FTE) Labor Requirements Other Relevant MetricsThird Pass: Classify the Steps as Value-Adding and Necessary Non-Value-Adding

Mapping Essentials: Designing and Implementing the Future StateSelecting CountermeasuresImplementing the Future State

Process Documentation: An Excel-Based SolutionGeneral Information File Storage Excel VersionsEnabling Macros License Agreement File Saving Conventions To Save a New Map from the Master File on the CD To Save a Map That Has Already Been Renamed and Saved as an Excel Macro-Enabled Workbook File Type File Naming Conventions Exiting the ToolStructure and Features Custom Toolbar Worksheets Auto-Population Feature Map Structure Cell Colors Cell Formatting Insert, Modify, and Remove Comments Enter Key Functionality Cut, Copy, and Paste DisabledTest-Driving the Tool: Documenting Current- and Future-State MBPMs Step 1: Complete the Header Step 2: Insert Functions and Steps Step 3: Enter Data for Each Step Activity Process Time (PT) Lead Time (LT) Percent Complete and Accurate (%C&A) Spell Check Notes and Visuals Clearing the Map Step 4: Define the Timeline Critical Path Step 5: Audit the Map Step 6: Document the Future State Step 7: Review the Summary Metrics Sheet Step 8: Print the Map Step 9: Distribute the MapTroubleshooting The Tool Closes Out or the Custom Toolbar Will Not Function Adjusting the Macro Security Settings The Macros Will Not Execute The Cut, Copy, and Paste Commands Do Not Function The Undo Function Does Not Work Unable to Enter Information in a Cell The Tool Will Not Accommodate the Entire Process The Custom Toolbar Disappears The Custom Toolbar Will Not Work The Summary Metrics Sheet Is Blank File Size Is Extremely Large Delay When Using Custom Toolbar Commands

Process Management
Appendix A: Excel Tool Quick Start GuideAppendix B: Excel 2003–Specific Instructions

Über Autor(innen)

Osterling, Mike
Mike Osterling is a lead instructor for the Lean Enterprise Certificate Program at San Diego State University, California.

Martin, Karen
Karen Martin is a consultant and an instructor for the University of California, San Diego's Lean Enterprise program and San Diego State University's Advanced Lean program.

Karen Martin has been building, managing, and improving operations for more than 20 years. As principal consultant for Karen Martin & Associates, LLC, she is a recognized thought leader in applying Lean thinking and the psychology of change to office, service, and knowledge work environments. Karen and her team provide transformation support to Fortune 100 companies, as well as small businesses, government agencies, nonprofits, and start-ups in diverse industries, such as construction, energy, financial services, government, healthcare, and manufacturing.

She is the author of The Outstanding Organization (McGraw-Hill, 2012) and coauthor of The Kaizen Event Planner (CRC Press, 2007) an instructor for the University of California, San Diego’s Lean Enterprise program, and an industry advisor to the University of San Diego’s Industrial and Systems Engineering program. For more information, visit www.ksmartin.com.

Mike Osterling provides support and leadership to manufacturing and non-manufacturing organizations on their Lean Transformation Journey. In a continuous improvement leadership role for six years, Mike played a key role in Square D Company’s Lean transformation in the 1990s. His clients include small and large companies in manufacturing, construction, energy, and medical, as well as public agencies. Mike led the development of the Lean Enterprise Certificate Program at San Diego State University and has taught in the program since 1999. He is also an instructor at the University of California, San Diego, is a Certified Trainer for the Implementation of Lean Manufacturing, a Six Sigma Black Belt, and is fluent in Spanish. He also coauthored The Kaizen Event Planner (CRC Press, 2007). For more information, visit www.mosterling.com.