Communication Skills for the Healthcare Professional

Erscheinungsjahr 2011
ISBN: 978-1-58255-814-1
Verlag: Lippincott Williams and Wilkins

Buch, Englisch, 256 Seiten, Format (B × H): 153 mm x 227 mm, Gewicht: 398 g

Communication Skills for the Healthcare Professional is a comprehensive yet compact guide to learning essential communication skills that will prepare students for success as healthcare professionals. Intended to supplement the clinical coursework students complete in the first one to two years of all allied health programs, the book uses a broad range of examples, role plays, and scenarios from virtually every healthcare field, enabling both instructors and students to use it as an essential resource for mastering any area-specific communication skill. Each chapter provides students with objective and short-answer questions to test comprehension of the material, as well as more complex clinical applications that encourage students to develop the critical thinking skills they will need every day as professionals in the healthcare industry.

Autoren/Hrsg.

McCorry, Laurie Kelly

Mason, Jeff

Fachgebiete

• Medizin | Veterinärmedizin Medizin | Public Health | Pharmazie | Zahnmedizin Medizin, Gesundheitswesen Public Health, Gesundheitsmanagement, Gesundheitsökonomie, Gesundheitspolitik

Inhaltsverzeichnis

Part I: Principles of CommunicationChapter 1: The Communication Process Introduction Therapeutic Communication A Definition of Communication The Five Steps of the Communication ProcessChapter 2: Nonverbal Communication Introduction Types of Nonverbal Communication Proper Nonverbal Communication Skills for the Healthcare ProfessionalChapter 3: Verbal Communication Introduction Definition of Verbal Communication The Purposes of Using Clear Language for Effective Verbal Communication with Patients Important Practices for Effective Verbal Communication with Patients and Other HCPs Developing Skills for Listening and Paraphrasing What the Patient Says Providing Empathy and Understanding to the Patient Questioning the Patient Some Do’s and Don’t’s of Verbal Communication  Part II: Clinical Communication SkillsChapter 4: Professional Communication and Behavior Introduction Essential Interpersonal Skills for the Healthcare Professional Effective Therapeutic Communication Skills and Strategies Roadblocks to Therapeutic Communication Part I – the Healthcare Professional’s Behavior Roadblocks to Therapeutic Communication Part II – the Patient’s Behavior Communication with Other Members of the Healthcare Team – Your ColleaguesCommunication with Other Members of the Healthcare Team – Your SupervisorHIPAA – The Health Insurance Portability and Accountability Act – and Patient PrivacyChapter 5: Interviewing Techniques Introduction The IntervieweeThe SettingTypes of QuestionsThe HCP-centered Interview vs. the Patient-centered InterviewInterviewing GuidelinesPinpointing the Chief Complaint or Present IllnessInterviewing Children and AdolescentsLegal Restrictions and Ethical IssuesChapter 6: Adapting Communication to a Patient’s Ability to Understand Introduction Health Literacy Language Barriers Visual Impairment Deafness and Hearing Loss Advanced Age Delirium and DementiaChapter 7: Patient Education Introduction Approach to Patient Education Strategies and Resources for Patient InstructionChapter 8: Cultural Sensitivity in Healthcare Communication Introduction A More Multicultural and Ethnically Diverse Society Disparities in Treatment and Access to Health Care  Defining Cultural Competence and Some Ideas about It Nonverbal Communication in Cross-cultural Contexts The National Standards on Culturally and Linguistically Appropriate Services (CLAS)  Tips for Improving Cross-Cultural Communication between HCP and Patient Communicating with Limited-English-Speaking Patients The Need for a Medical InterpreterPart III: Administrative Communication SkillsChapter 9: Electronic Communication Introduction Telecommunication Facsimile, or Fax EmailChapter 10: Fundamental Writing SkillsIntroductionParts of SpeechPunctuationSentence ErrorsParagraphing BasicsThe Basics of Soap Notes