Managing Core Public Services

1. Auflage 1998
ISBN: 978-0-631-19311-1
Verlag: Wiley

Buch, Englisch, 304 Seiten, Format (B × H): 183 mm x 260 mm, Gewicht: 772 g

This major text for students of public services management combines well-developed management theory with research from a range of countries including Germany, Holland, Ireland, New Zealand, Sweden and the UK.

Autoren/Hrsg.

Mckevitt, David

Inhaltsverzeichnis

Acknowledgements.

List of Tables.

List of Figures.

Glossary of Terms.

List of Acronyms and Abbreviations.

1. Introduction.

2. Managing the Core Public Services.

3. Service Delivery - Meeting Citizen Needs.

4. Managing Resources for Social Gain.

5. Strategic Control of Core Public Services.

6. Organizational Structures for Effective Service Delivery.

7. Managing Professionals.

8. Review of Reform Programmes.

References.

Appendix.

Index.

Über Autor(innen)

David McKevitt is Senior Lecturer at the University of Limerick, Eire. He is also the co-editor of Cases in Public Services Management with Alan Lawton (Blackwell, 1995).