Effective Police Supervision

8. New Auflage 2017
ISBN: 978-1-138-22518-3
Verlag: Taylor & Francis Ltd

Buch, Englisch, 628 Seiten, Format (B × H): 235 mm x 190 mm, Gewicht: 1188 g

Outstanding first-line supervisors are essential to the success of any law enforcement agency, yet many officers lack the supervision training necessary to excel. Effective Police Supervision immerses readers in the group behaviors and organizational dynamics supervisors must master in orderto lead their teams and to help create an effective police department. Combining behavioral theory and updated case studies, this core text, now in its eighth edition, is a vital tool for all college students pursuing criminal justice courses on supervisory practices, as well as police officers preparing for promotional exams.

Autoren/Hrsg.

Miller, Larry S.

More, Harry W.

Braswell, Michael C.

Fachgebiete

• Rechtswissenschaften Strafrecht Kriminologie, Strafverfolgung
• Rechtswissenschaften Öffentliches Recht Verwaltungsrecht Verwaltungspraxis Polizei
• Sozialwissenschaften Soziologie | Soziale Arbeit Spezielle Soziologie Kriminalsoziologie
• Sozialwissenschaften Politikwissenschaft Regierungspolitik Innen-, Bildungs- und Bevölkerungspolitik

Inhaltsverzeichnis

List of Figures
List of Case Studies
Preface
1 Supervision—The Management Task

Transformation
The Need for Accountability Management
Definition of Accountability
Vital Characteristics of Accountability
Five Levels of Accountability
Supervisory Skills Areas (Hu-TACK)
Self-Appraisal
Management Expectations of the Supervisor
Subordinates’ Expectations of the Supervisor
Peer Expectations of the Supervisor
References
2 Community-Oriented Policing and Problem Solving—Improving Neighborhood Quality of Life

Definition
Empowerment
Quality Supervision
Process Facilitation
Building Partnerships Within the Police Department
Identifying Stakeholders
Supervising Community Police Officers
References
3 Interpersonal Communications—Striving for Effectiveness

The Importance of Communication Skills
The Communication Process
Communication Patterns
Barriers to Communication
Overcoming Communication Barriers
Feedback
The Art of Listening
Nonverbal Communications
Communicating with Limited English Proficiency Individuals
Intercultural Communications
Communicating with Hearing-Impaired Individuals
References
4 Motivation—A Prerequisite for Success

Why Officers Work
Motivation
Needs-Based Motivation
Motivation–Hygiene Theory
Expectancy Theory
Equity Theory
Sensitivity Theory
How to Motivate
References
5 Leadership—The Integrative Variable

Power
Theories of Leadership
Leadership Continuum
Supervisory Styles
Leadership Mistakes
References
6 Team Building—Maximizing the Group Process

The Individual
The Individual and the Group
Role and Function of the Group
Group Development Process
Group Norms
The Group Process
Group Problem Solving
Conducting Meetings
Groupthink
References
7 Change—Coping with Organizational Life

Factors that Foster Change

Positive Aspects of Change

Accepting Change

Resistance to Change

The Nature of Resistance

Working for Change
References

8 Performance Appraisal—The Key to Police Personnel Development

People Power

Performance Appraisal

The Human Factor

The Validity and Reliability of Performance Appraisal

The Evaluation Interview

Trends in Performance Appraisals

References
9 Training, Coaching, Counseling, and Mentoring—Helping Officers Grow and Develop
Teaching Officers

Formal Training

Civil Liability for Failure to Train Police Personnel

The Police Sergeant’s Role as a Trainer

Coaching, Counseling, and Mentoring

Characteristics of an Effective Coach

Principles of Coaching/Counseling/Mentoring

The Supervisor as a Developmental Coach, Counselor, Mentor

Developmental Counseling

The Counseling Process

Mentoring
References
10 Discipline—An Essential Element of Police Supervision

The Nature of Discipline

Discipline in the Ranks

Positive Discipline
Negative Discipline

Sergeants as Disciplinarians

Fair and Equitable Discipline

The Use and Abuse of Discipline

Keys to Effective Discipline

The Hot Stove Revisited

Firm but Fair Disciplinary Action

Types of Disciplinary Actions

Making the Disciplinary Action Stick

Constructive Discharge

Results of Absent Discipline

Personal and Vicarious Liability
References
11 Internal Discipline—A System of Accountability

Police Work

Controlling the Police

Personnel Complaint Investigation Policy

Dealing with Police Occupational Deviance

Social Media Concerns

Personnel Complaints

The Civilian Review Movement

Forecasting and Dealing with Potential Disciplinary Problems

Discipline and the Employee Assistance Movement
References
12 Supervising the Difficult Employee—Special Considerations

Value Statements

Employees as Individuals

Types of Employees

Problem Employees

Millennial Generation

Work Stressors

Personal Problems

Early Warning Systems

Employee Assistance Programs

Critical-Incident Stress Management

Peer Counseling
Fitness-for-Duty Evaluations
References
13 Supervising Minorities—Respecting Individual and Cultural Differences

Coming to Grips with the Past

The Changing Face of America

Supervising Minorities

Dealing with Employees in a Protected Class

Handling Sexual Harassment in the Workplace

Supervising Sexual-Minority Police Officers

Managing a More Educated Workforce

Training for the New Supervisor
References
14 Tactical Operations—Critical Incident Deployment
Critical Incidents

Incident Command System

Role of the First-Line Supervisor in Critical Incidents

Critical Incident Management

Supervisory Span of Control
Tactical Teams

Critical Incident Debriefing

SWAT—Special Weapons and Tactics
Militarization of the Police
References
15 Labor Relations—Problem Solving through Constructive Conflict

Sowing the Seeds of Unionism

Management Rights

Understanding Labor Relations

Selecting a Bargaining Agent

Collective Bargaining

Union Goals

Dealing with Grievances

Impasse Resolution Through Job Actions

Union–Management Relations

Contract Administration

Role of the Sergeant in Collective Bargaining

Interest-Based Bargaining Process
References
16 Homeland Security and Terrorism—A Changing Role
The Nature of Terrorism

Domestic Terrorism

Foreign Terrorism

American Response to Terrorism

Local Response to Terrorism

Information Versus Intelligence

Identifying Potential Terrorist Targets

Police Supervisor’s Role
References

Name Index
Subject Index

Über Autor(innen)

Larry S. Miller is a Professor in the Department of Criminal Justiceand Criminology at East Tennessee State University. A former law enforcement officer and crime laboratory director, Miller has authored or co-authored seven textbooks, including Police Photography, Crime Scene Investigation, Report Writing for Criminal Justice Professionals, and Effective Police Supervision. His research interests and journal publications are in the areas of policing and forensic science.

Harry W. More was a Professor Emeritus at San Jose State University, and a past president of the Academy of Criminal Justice Sciences and the Western Society of Criminology. He taught at Washington State University; Indiana University of Pennsylvania, where he founded and chaired the Criminology program; and San Jose State University, where he chaired the Department of Administration of Justice. Outside of the university setting, he was employed by the U.S. Secret Service, worked in juvenile probation, and taught in-service management personnel in California, Ohio, and Oregon. At the time of his death, he was the President of the Law Enforcement Consulting Group, and had written numerous articles and authored or edited more than 40 texts.

Michael Braswell is Professor Emeritus at East Tennessee State University. He began his career as a prison psychologist and earned his Doctorate in Counseling Psychology from the University of Southern Mississippi in 1975. He joined the Department of Criminal Justice and Criminology at ETSU in 1977, where he taught classes on Ethics and Justice, Human Relations and Criminal Justice, and Film Studies in Crime and Justice. He is widely published, and his textbook Justice, Crime, and Ethics is particularly influential in the field of criminal justice.