The Knowledge Manager's Handbook

A Step-by-Step Guide to Embedding Effective Knowledge Management in your Organization
2. Auflage 2019
ISBN: 978-0-7494-8460-6
Verlag: Kogan Page

Buch, Englisch, 448 Seiten, Format (B × H): 156 mm x 234 mm, Gewicht: 671 g

WINNER: CILIP's Knowledge and Information Management Award 2019 - Information Resources Print Category The way an organization manages and disseminates its knowledge is key to informed business decision-making, effectiveness and competitive edge. The Knowledge Manager's Handbook takes you step by step through the processes needed to define and embed an effective knowledge management framework within an organization. This second edition now includes clear guidance on the best practice requirements from the first ever internationally recognised standard for knowledge management, ISO 30401:2018, as well as content on the impact of AI and data analytics. Nick Milton and Patrick Lambe work through each stage of creating and implementing a knowledge management framework for an organization's specific needs, based around the four essential aspects of knowledge management: people, processes, technologies and governance. With updated international case studies from organizations of all sizes and sectors, along with user-friendly templates and checklists to help implement effective knowledge management procedures, The Knowledge Manager's Handbook is the end-to-end guide to making a sustainable change in the knowledge management culture.

Autoren/Hrsg.

Milton, Nick

Lambe, Patrick

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Management Wissensmanagement

Inhaltsverzeichnis

• • Chapter - 00: Introduction;
• Section - ONE: Orientation to knowledge management implementation;
• • Chapter - 01: What is knowledge management?;
  • Chapter - 02: The stages of KM implementation;
  • Chapter - 03: Barriers and pitfalls;
• Section - TWO: Preparation and resources;
• • Chapter - 04: Knowledge management strategy;
  • Chapter - 05: The role, skills and characteristics of the knowledge management leader;
  • Chapter - 06: The KM team members;
  • Chapter - 07: The role of senior management;
  • Chapter - 08: Budget and timescale;
  • Chapter - 09: Aims and objectives for the KM implementation programme;
  • Chapter - 10: Finding partners to help you;
• Section - THREE: Assessment and planning;
• • Chapter - 11: Conducting the knowledge resources audit;
  • Chapter - 12: The knowledge management framework;
  • Chapter - 13: The knowledge discussion elements of the KM framework;
  • Chapter - 14: The knowledge capture and documentation elements of the KM framework;
  • Chapter - 15: The knowledge synthesis elements of the KM framework;
  • Chapter - 16: The knowledge-finding and re-use elements of the KM framework;
  • Chapter - 17: Knowledge organization;
  • Chapter - 18: Influencing the stakeholders;
  • Chapter - 19: Culture, communications and change;
  • Chapter - 20: Preparing the KM implementation plan;
• Section - FOUR: The implementation activity;
• • Chapter - 21: Building the KM champion network;
  • Chapter - 22: Trials and pilots;
  • Chapter - 23: Roll-out, embedding and governance;
  • Chapter - 24: Setting up the KM metrics and reporting system;
  • Chapter - 25: Dealing with bumps in the road;
  • Chapter - 26: Transition to the operational team;
• Section - FIVE: Deepening and extending your KM programme;
• • Chapter - 27: Working with external frameworks and standards;
  • Chapter - 28: Working externally;
  • Chapter - 29: Knowledge management and digital transformation;
• Section - SIX: Case histories;
• • Chapter - 30: Implementing KM at Mars;
  • Chapter - 31: NASA – emergence, evolution and resilience of a KM programme;
  • Chapter - 32: Using the ISO KM standard 30401:2018 to sense-check KM at Petroleum Development Oman;
  • Chapter - 33: KM implementation in a global oil and gas company;
  • Chapter - 34: KM implementation at Huawei;
  • Chapter - 35: KM implementation at the Singapore Youth Olympics;
  • Chapter - 36: Implementing and sustaining KM in the Public Works Department Malaysia;
  • Chapter - 37: Summary;
  • Chapter - 38: Glossary;
  • Chapter - 39: Index

Über Autor(innen)

Lambe, Patrick
Patrick Lambe is a world-renowned knowledge management expert, and a founding partner of Straits Knowledge, a global consulting and research firm specialising in knowledge, learning and innovation. He is an Adjunct Professor in Knowledge Management at the Hong Kong Polytechnic University, and Visiting Professor in the Knowledge and Innovation Management PhD programme at Bangkok University.

Patrick Lambe is two-term Past President of the Information and Knowledge Management Society and a member of the editorial advisory boards of the top-ranked Journal of Knowledge Management, and of Knowledge Management for Development Journal, and Journal of Entrepreneurship, Management and Innovation. Patrick is also a member of the AIIM KM Standards Committee (KM for Organizations). He is the author of the bestselling Organising Knowledge: Taxonomies, Knowledge and Organisation Effectiveness, published by Chandos in 2007.

Milton, Nick
Dr. Nick Milton is a director and co-founder of Knoco Ltd, an international knowledge Management consultancy developing and delivering knowledge management strategies, implementation plans and services in a wide range of different organisations. He has a particular interest in effective lesson-learning, and has managed major knowledge capture and transfer programs, particularly in the area of mergers and acquisitions, and high technology engineering.

Nick Milton was at the centre of the team that made BP the leading Knowledge Management company in the world, developing and implementing BP's knowledge of how to manage knowledge, and coordinating the BP Knowledge Management Community of Practice. Nick has written several books on knowledge management subjects, including Designing a Successful Knowledge Management Strategy, and The Knowledge Manager's Handbook, published by Kogan Page.

Dr Nick Milton is a director and co-founder of Knoco Ltd, an international knowledge management consultancy. He previously worked at BP, coordinating the BP Knowledge Management Community of Practice, and was a member of the working group for the development of ISO 30401:2018. Patrick Lambe is a founding partner of Straits Knowledge, a global consulting and research firm specializing in knowledge, learning and innovation. He is a Visiting Professor in knowledge management at Bangkok University, President of the International Society for Knowledge Development Singapore chapter and an editorial board member of the Journal of Knowledge Management.