Buch, Englisch
ISBN: 978-0-335-23238-3
Verlag: Open University Press
For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.
Autoren/Hrsg.
Fachgebiete
- Sozialwissenschaften Politikwissenschaft Politische Systeme Zentralregierung
- Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Öffentlicher Dienst, Öffentlicher Sektor
- Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Produktionsmanagement, Qualitätskontrolle
- Rechtswissenschaften Öffentliches Recht Verwaltungsrecht Verwaltungspraxis Public Management
Weitere Infos & Material
Part 1 The nature of TQM in the public sector
total quality management
leading thinkers for total quality management
applying total quality management in the public sector
Part 2 Applications of TQM to public sector organizations
TQM and health care
TQM and education
TQM and social services
TQM development in government service
issues and problems in adopting TQM in the public sector